Roadtrip Rentals

Stay away like the plague, the vans are old and patch up in very different ways and when you return the van everything is fine and then they make up numbers from thin air to charge you from your deposit.We used the van for a week, however they charged me £65 for 6.5 hrs “deep cleaning” plus £10 for a missing plastic cup and several other items up to £132.Expect high damages charges

Unfortunately, we’ve had a similar experience as per Charlotte’s review. One week after we’ve returned the motorhome, we we’re advise via email there was £300 worth of damages to the passenger side of the motorhome. The same day the money was taken from our account without our consent or authorization and no evidence of damage was provided to us.I had 3rd Party Excess Damage Waiver Insurance that would cover any damages. Having requested more than once photographic evidence and a formal letterheaded letter with a description of damages and breakdown of costs to form part of my claim, these requests have been ignored. These are basic requests that any company should comply with if they claim there is damages to their vehicle and to be able to assist their customers with a claim.If you claim there is damage why can’t you provide evidence? If there were damages as Roadtrip Rentals claims and they provided me with the supported documentation I requested from the start I could’ve completed my insurance claim. By ignoring my requests and taking our money without consent/authorization make this look suspicious.30 days later I can no longer claim via my insurance company as the claim period have expired. The vehicle most likely have been rented out by now to new customers, so how you keep track on who’s damages belongs to which customer is beyond me! This is not how a rental company should operate.

You pay for what you get. Yep, it's a little old and has a certain charm, but the motorhome got us to where we needed to be, drove well, was surprisingly economical, comfortable and was considerably cheaper than all our friends who had more modern units. The kids loved it too. Bob's communication was spot on and he was very helpful throughout. We cleaned the unit before returning it and we didn't break anything, so got our deposit back in full with no quibbles and a thank you from Bob for returning it in such good condition.

I have used Roadtrip Rentals for two different holidays now, and the experience has been great both times. Communication is timely, and they're always happy to help out in whatever additonal ways I seem to come up with! They're flexible and and professional, and I can't imagine using another company for my families roadtrips.