Masters Mazda

Popped in to look at a used Mazda 6's. By chance one arrived then and there like magic. Bradley did everything possible to get the car looking beautiful and with us as soon as possible.Really good value, and the extra warranty is worth it for piece of mind. There was no hard sale, and the whole experience was nice. I will definitely bring the car back to be serviced etc and also recommend Masters to family and friends.Thanks!

Master Mazda car dealer is a first-class car dealer, no push or hard selling.Recently, I was looking for 2nd hand car and been cheated by another big car dealer, so when I came to Master Mazda, I did ask a lot of questions, their sales executive, Bradley, from the first contact, be patient to answer my email questions one by one, all most in the same day, once even on Sunday. For particular complicated questions, he ringed and explained all the details to me.Last time when London got the fuel supply crisis, they didn’t force me to take the car even it was ready, but proactively postponed the car handover. Kept me updated every day about the situation down there and once the situation been improved, they called me in. Thanks for their professional preparation that all the procedures finished in just half an hour, so I had sufficient time and fuel for 5 hours’ drive back home smoothly in the same date.Since I am a newcomer and the first time to buy a 2nd hand car in UK, some rules or procedures are not familiar to me, therefore after driving my car back home, I keep sending questions to Bradley, and thanks for his kindly and patient, he answers my email one by one, in the same day as usual.If anyone, any newcomer to UK or my friend need to buy a car, I highly recommend Master Mazda, and definitely I will come back for my next/ second car.Especial thanks to Bradley for his kind assistance in my case.

What a delight dealing with a dealership where they are helpful!Bradley answered all our questions no matter how trivial.Spent time going through the car's functionality and even as we drove away with it, we were told that we were to call him if we got stuck on how to use any of the buttons or needed assistance programming the satnav.We have no hesitancy in recommending Eden Park Mazda dealership especially whilst the likes of Bradley and Phil continue to work there.

Quick and polite. The dance school truck had its first service and all went brilliantly. Great customer service, friendly staff and a nice coffee while I waited. Lovely clean too!!

I've just had a Mazda-approved used car delivered to me by Masters Mazda in Beckenham, bought online, unseen, and am absolutely delighted with it. I was nervous about buying the car unseen, but they have procedures and Ts & Cs in place which make the transaction less daunting. I can happily recommend them to other buyers. The star of the show, though, (apart from my new car!) is their Sales Executive, Bradley. He was so quick to answer queries with follow up calls and emails that he made me feel like he was there for me only! He's very knowledgeable about Mazda products and services, he's friendly, patient, considerate and understanding. I could go on... Everything ran smoothly and he made the entire process very straightforward by explaining each step as we went along. I cannot praise him highly enough. Thank you, Bradley.

Awful service.Had my car booking in for first service (oil change and new filter). Told to bring it in before 10. The earlier the better, then it would be completed promptly. Arrived at 0800 hrs to be first in the queue. Told that it would be the first service of the day to be done. Also told it would be ready by lunchtime and that it would be vacuumed and cleaned inside. Also told that an engine flush and fuel additive was recommended (at an additional cost to service). I agreed this and went on with my day.At 1500 hrs I called and asked for an update. I was told that they didn’t have enough of the correct oil on premises and that they had had to order some.At 1640 hrs I call again as I had to get there before 1730 hrs when they close. I was told the oil had just arrived and to make my way.When I collected the vehicle apart from apologies there was no offer of compensation. I was told it was not his fault. Considering Mazda contacted me telling me it needed an oil change they could not explain why there was no oil! Quite ridiculous as I bought the car from them in the first place!The car was not cleaned inside as promised.I certainly will not be using them again. Very disappointed.*****************I have since spoken to the manager. He has apologised profusely and offered suitable recompense. This matter has now been dealt with satisfactorily.

Great customer service from Bradley and the team when buying my new car. This isn't my closet Mazda garage but I come back purely because it's the best customer service I've had in any garage. No hard sell or flannel and a sensible negotiation for a great deal. A friendly and helpful service with honest feedback. Even help checking my dog ramp fitted the car! Seriously, nothing seemed too much trouble. Thanks for a great experience!

I bought my MX5-RF from Mazda Beckenham last November and had a great experience. Phil, Phil and Bradley were all very easy to deal with. They are professional but also friendly and made the process very smooth. I received helpful advice on finance options and never felt under any pressure. Bradley was also super patient explaining all of the features to me and the collection process wasn’t at all rushed. Best of all, I am loving my new car!

Recently purchased a New Mazda 3. Service from Bradley was extremely helpful, and very friendly. Allowed us plenty of time to look at various models and ask questions. Did not rush us. Delivery was prompt. Phil the GM, was also very helpful. We will certainly use them in the future for further purchases.

I registered interest on a specific car through the Masters Mazda website and was telephoned quickly , despite there being some technical issues at the location! I spoke with Bradley, who was polite and honest with me regarding the huge popularity of the car I wanted to test drive. He promised to get in touch either way before I was able to go and see the car myself to let me know if it had sold or not.After some fortuitous events, Bradley called me to let me know the 2 viewers weren't able to attend and if I was able to come and view the car that afternoon. I went and tested the car, taking far longer than the recommended test drive time, and parking rather badly on the busy road outside the shop. Without comment on either inconvenience, Bradley answered my lengthy list of questions I had prepared previously with knowledge and humour, putting me at ease.I agreed to pay the deposit on the car then and there and we arranged a collection date, with Bradley ensuring I knew all the paperwork needed to prepare for that day. We exchanged a few emails between this day and the collection date, confirming details and times, which meant I didn't feel like an after-thought.When I came to collect the car with my boyfriend, Bradley was more than happy to talk us through some of the specifics of the car and how it worked, with no rush and his now familiar knowledge and humour.I have now had the car a week and am super happy with it. During my experience with Mazda, I did not feel pressured or 'sold-to' in any way, which as a first time buyer gave me confidence and trust in this car dealer.Thank you and we hope to be back in a. few years to invest in the newest range!