Farr & Farr Lettings - Gloucester

We have been using Farr and Farr for about 4 years and have had excellent service through their Lettings Office for our portfolio of rental properties.Emails are handled promptly and we receive helpful, friendly advice when we call them.Highly recommended.

The entire process from finding the property to moving in was extremely stress free. Their communication was extremely reliable and I knew exactly what day to get my keys and enough time to prepare for the move. I was given instructions for every step of the way. Will was just extremely helpful and an amazing person to work with so thank you very much for helping make life a lot easier. :)

Wouldn’t recommend renting through Farr&Farr Lettings and personally won’t be again.From the moment I viewed the property right up to a week after handing my keys back after 6 months tenancy and problems still ongoing.Advertising the property with photos that aren’t even the same property, lying to me on the viewing about parking which I needed due to company car insurance policies, handing keys over for a property that quite frankly was not clean or ready to be handed over (admittedly, I took the flat earlier than originally agreed but the flat was empty when I viewed it a week or so prior so there was plenty of time to paint walls, fill holes, replace a smashed window, fix broken blinds, repair broken appliances, etc.), when making issues aware to the office I was told some issues were “too expensive to fix”, isn’t this what deposits from previous tenants are for? Contractors not clearing mess up properly where I stood on smashed glass bare foot and was hoovering glass still 6 months later.I made a leak under the kitchen sink aware on two occasions and not once did I hear anything back.Wouldn’t even get me started on the cleanliness of the building considering the whole block is rented out by them.The car parking issues was a joke and the company couldn’t even enforce tenants to lock a gate after I was physically attacked by a man who was asleep against my vehicle in the properties car park. I went to the office to make them aware of what happened and all the had to say was “would you like to hand your notice in?”. What kind of response is this?On two occasions did they agree to come and view the flat (3 monthly inspection and end of tenant inspection) and had no shows. Once I queried the end of tenant inspection I was told “why would we inspect the flat when you’re still in there?” Well, why would you agree a date to do so then?Almost a week after handing my keys back I have had no contact regarding an inspection and getting my deposit back. I chased this up today and was told “we inspected it yesterday and you will hear from us later today”. It’s now 2 hours after closing of the office and again, no contact.

As a contractor, the lettings department at Farr & Farr are very easy to deal with. They will organise appointments with the tenants for me, if I am short of time, or arrange the keys to the properties for me to collect and have even on some occasions delivered them out to me when I have been on other jobs. Between all parties we have good communication which allows the jobs to get completed in a swiftly manner. Josh and his team of Galina, Alicia and Will are very hard working and committed to their respective roles.

A huge thank you to Will who showed us around our new residence and helped us through the whole process of securing the tenancy. Very professional and very helpful. Also a big thank you to Josh for help with completing all documentation…would definitely recommend these two for anything to do with Lettings and will use in future..Amazing service

Highly recommend Farr & Farr Lettings. Josh is such a pleasure to work with. Punctual and quick with their responses. After viewing the propery they gave us a reasonable amount of time to make a decision before continuing to show the house to other applicants, which we found to be very rare in our search with other letting agencies. Exceeded expectations!

Josh and the Farr & Farr team are always very responsive and helpful whenever issues need to be addressed. You are also all very friendly which is much appreciated.When we were in the process of purchasing a property, you were always available for advise and support, and did a terrific job in finding us tenants quickly. Your team are true professionals with a very human touch. Keep up the excellent work!

Josh Freke (lettings) gave me a huge amount of support & help when the council erroneously charged me a huge council tax fee when the council themselves were at fault.Josh was incredibly diligent, helpful, professional, he kept me in the loop & solved the issue after some push back by the council.Can't thank him enough for his efforts, a great reflection on Farr & Farr who themselves are very professional in my view.

I have rented with Farr and farr for 7 years and have always found them to be helpful when I needed them and quick at responding to any queries I have had.I have mainly dealt with Josh who has always been pleasant, Friendly and helpful.I wouldn’t hesitate to use Farr and Farr again.