e-Surgery

This is a scam where they take your money upfront but don’t actually have any intention of providing the product. Do not use this company!

Ordered the pill from esurgery a couple of weeks ago. The whole process was simple, frequent updates to let me know where my order was and delivery was quick. Great service!

My parcel went missing and “there was nothing they could do”. They asked for some feedback and when I gave it, nobody ever responded. Neither of these screams good customer care.

Really quick and easy website to shop shop, great customer service and arrived earlier than expected. Will definitely use again!

Sent empty box, refused to refund. Packaging faulty, ends easily unroll, no tape. Postman witnessed. Offered only 55% refund even though I received NOTHING!

Excellent service.Quick delivery, no issues at all. Will definitely recommend.

Placed an order Tuesday received it Friday before 11am. Brilliant service and great prices as well. Thank you so much.

Extremely poor service. I paid for the premium delivery service (next day before 1pm) for an urgent prescription. e-Surgery use Royal Mail as their delivery partner who claimed to have made the delivery according to agreed timescales...but no package had arrived.I contacted e-Surgery, ultimately speaking with the COO, who refused to expedite a fresh consignment until a 'case was resolved with Royal Mail', admitting that this was because I might be lying about having not received the delivery. Initially the COO advised that it could be a week(!) until this was resolved which he ultimately revised down to 2 days - both woefully inadequate for a medical prescription. Very clear and disappointing impression that e-Surgery place no trust in their customers whatsoever.Before placing an order, beware: I was very quickly advised by the COO that (despite the fact that next morning delivery is offered), this is not an urgent service" when I questioned how someone in need of a prescription should deal with the scenario e-Surgery were creating."

Shocking service, I paid for tracked 24 delivery as I need the medication. The parcel was delivered to the wrong address and the company will not refund me or send a replacement. It takes 14 days to start a resolution with Royal Mail, by which time the pills will be redundant. Overall, although cheaper than some other companies I would not recommend due to unhelpful service.