Helping Hands Home Care Durham

Generally good but communication is woeful and they’ve taken funds without explanation and we have been seeking an answer for 2 weeks but nobody responds.

I wanted a change in company and decided to follow one of my friends and also a member of staff I did work with in a previous company , he made me feel like I would love working for helping hands and that they show loads more appreciation towards all staff and work in a different and better way then where I was , and he was totally right !!, I wasn’t happy for a long time in my old job , one thing I do miss the people I looked after and had a good relationship with but best thing I did was move to helping hands , I’ve always loved my job role and what I do, but now I get up and enjoy going to work more then I did in my last job , I only started in august and it’s the best move I’ve ever done , I would recommend helping hands to anyone who wanted to become a carer for the company or anyone who would want to receive the care from helping hands , it’s a totally different level to what I was working for , I.e more in detail in everything , more organised and so much more professional , I am really happy in my job , the Durham branch team are great ,

Amazing place to work

Prior to working for Helping Hands Durham, I worked in both a care home and for another domiciliary care company. I have worked here for almost a year and did quite a lot of research first. I did a review of staff comments about a range of companies and Helping Hands came out top for everything. I then applied for and got this job. I was not disappointed. Caitlin and the other staff have all made me feel really welcome. I have been supported and had opportunities to do further training and CPD is an important aspect with a variety of courses on offer. What I have found different from other organisations I have worked for, is that the management really do try to meet the staff needs and preferences. Your availability is discussed and rotas approved by staff before acceptance. The managers listen and are there for support when needed. The clients get excellent care as staff are happy in their roles and everyone has a joint ethos to do our best to make people whether staff or clients happy. Travelling expenses are fair, travelling times are realistic and guaranteed hours contracts provide security.

Great family oriented company where care really matters.

Helping Hands offer a 5* service in every way. From making first call with enquiry to receiving the best in care. They are a caring passionate service, where the customer is at the heart.

They are a wonderful, kind and caring company to work for. They provide excellent care and they genuinely care about the people that they support.

Helping Hands is one of the most professional care company's I have come across. High quality is demonstrated throughout the company from the standard of care, staff, training, resources and excellent customer service. It is a very holistic, friendly and most importantly caring company. Durham branch is a welcomed addition to the local community.

By far the best care company I have worked for, nothing is an issue and management are always there to help, guide and advise you, they are also there for a cup of coffee and a good chat when you need to let of steam, they don't judge and are very understanding of family commitments, your not just a number on the payroll system. Your valued and appreciated for everything you do.

Helping hands are one of the best companies I have come across. They are responsive, professional, friendly and caring. They are of high quality which is demonstrated from the carers they employ to the office staff, nothing is a problem. I would highly recommend them.