Chilterns Spa & Wellness

Avoid at all costs if your pregnant! Me and my sister booked here looking for a relaxed experience - we couldn't make full use of their spa facilities being pregnant but wanted a massage and facial to pamper ourselves before labour. They were messing us around saying 'we only have one massage therapist available for pregnancy here, therefore we can't give you treatments at the same time.' - fine. We decided to pay extra for other treatments so no one was left waiting around. Then they tell us 'oh its an extra £10 for pregnancy massages per person' - doesn't state that anywhere and we were confused so placed a complaint with the manager. The manager contacts us back and tries to resolve it and apologises for the incorrect information (not sure what that was about?) ... then we get a phonecall a week prior to our appointment to tell us that the massage therapist is now off sick long term. It honestly feels like such a wind up - its been such a stressful experience booking with them and more importantly their website is very misleading because they have a section for 'mamas to be' with packages for massages, and yet they don't have the staff to accommodate. I strongly advise that they update their website and remove this because pregnant woman can only book certain places for their massages, and we've now wasted weeks of going back and forth trying to have a pamper session which has resulted in disappointment. We will never be contacting this branch again and would avoid at all costs due to poor lack of customer care.