Kingsthorpe Medical Centre

staff make patients feel like an inconvenience, which is never how you want to feel when reaching out for help. very disheartening

I had a call back from a clinician and they were so rude and uncaring. I've felt afraid to use the GP due to how I might be treated and this only supported that feeling. My advice to anyone is to go boots or a local pharmacy before trying the GP. It's not worth being belittled and dismissed as if your problem is nothing.

I've read the reviews and I have to disagree. Always kind and ready to help.

Not much has changed. If you dare ask a question, you are met with poor customer service (particularly on the phone). Booking an appointment was met with rudness by the same receptionist people speak of on reviews. However it was booked, it was on time, and doctor was a little abrupt, but ok. If I can, I will change GP'S, despite me having to see a gp rarely. Manners should be a standard thing anywhere.

(In regards to their Ascenti Physio)Genuinely the worst physio I have ever been to. I have to go to sessions due to a car crash I had and have been sent through my insurance. All my 30 minute appointments are about 15 minutes. Physio is occasionally late to appointment when I can see nobody is in there before him. You get about 5/10 minutes of massage treatment and the rest is just “how in pain are you now”. Absolute basic physio exercises - as someone with a sports science degree I would be ashamed to prescribe these to people thinking they will genuinely help.I asked plenty of questions about my injury / treatment throughout my 10 weeks, so far I haven’t really had an answer for any of them. My physio appointment this week I told him I wasn’t in pain anymore so he sent me home - a 30 minute drive, physio 5 minutes late to the appointment and sent me on my way about 2 minutes later.- this is Northampton Ascenti, if you get sent here I would travel elsewhere as it was genuinely awful and I believe it’s had 0 impact on my injury from being hit by a car.Would highly not recommend.

Absolutely shocking stay clear of thise unprofessional people

No great receptionist, unhelpful and sometimes rude. You get the feeling they think it would be a a nice place to work apart for those pesky patients.Some of the nursing staff do a great job however, but one in particular acts uncaring will not listen to you because she thinks she is always right even when proven otherwise. They seem set in there own treatment plan, doesn't mater if you are not able to do what is suggested, you either get ignored or told to try anyway. If you are deemed worthy enough to see a doctor they can seem disinterested and unwilling to interact with you.

I called on Friday. Initially they said to wait , and when I told them what my problem is the receptionist said that she finished with the appointments for that day and to call them back on Monday! This GP is a bad joke! Actually entire UK medical system is a bad joke, and we pay a lot of money every week!

Almost impossible to see a doctor. Whilst I agree that staff are not there to be abused and should be treated with respect, I believe they need to remember that it’s a two way street. The regular aggressive manner in which they speak to patients, in person or the phone, is very unnecessary, and it’s worth them remembering that many patients are most likely scared and worried and need some kindness and compassion, instead of being made to feel a nuisance.