The Gym Group Newton Abbot

Appalling customer service. Never any staff available to help. Tried accessing in 3 separate occasions, all unsuccessfully because my pin didn’t work. When trying to contact for help waited over 2 weeks for them to reply saying “you tried the wrong access box” - I tried 3 different ones. Disgusting service.

I've been using this gym since January 2022.Having never set foot in a gym in my life before, I was extremely nervous when I first walked in.But I was met by the manager, James, and he showed me around, and how to use some of the equipment, and then set me up with a pt.I haven't looked back since, all the staff are friendly, helpful and I see them working well together as a team.The gym is clean and tidy, and a good choice of equipment available.Sometimes it is busy, but you can always work around this.Occasionally when some equipment is broken, it does seem to take a long time for it to be repaired.I have, on a couple occasions, visited other gyms in the gym group, when Newton Abbot is having a refresh, and I can only say how lucky we are in Newton Abbot to see how well this gym is managed.

I joined the gym in Newton Abbot over a year ago and it’s become my second home. The staff are always helpful and friendly and most people I have come across are a great bunch. I started working with Charlie Long and he has taken my overall fitness to the next level and beyond. The equipment is well maintained and kept clean and tidy.I have been to a many gyms and cannot rate this one any more highly to new and experienced people wherever they are on their fitness journey.

There's a really nice man working in this gym, I think his name's Damien. Whenever I walk into the gym he gives me a cheeky smile while gently placing his hand on my lower back and softly telling me I'm a good boy... I feel motivation surge throughout my entire body which leads me to workout with extreme focus, placing me into an advantageous state for building those delicious muscles we all desire. For this reason I feel obliged to give the gym 5/5 stars

Great space! Great equipment! No matter what time of day you go you’ll always be able to complete a full work out! The team are amazing. A special shout to my personal trainer Charlie! I have been with him over a year now and the results speak for themselves. He is calm, patient and will adapt everything to suit your individual needs, couldn’t recommend him highly enough!

Was a member of this gym from opening, was great to start with, after 3 months it was full of under 16s using their friends pin numbers to get in, and people sharing pins for entry meant big groups gathered, taking over the gym, surely there must be a health and safety issue with the amount of people in there at one time, no equipment free and general horrible atmosphetre. Shame. Was good for a while.

Amazing gym! Clean and friendly. The staff are lovely - James and Damien are very nice and approachable. I wouldn’t go anywhere else now.

Excellent gym, really friendly, bright and clean. Brilliant PTs and managers. Very inclusive environment - suits all ages. Would highly recommend.

After attending this gym for the last year and getting Covid 4 times during this time I have decided not to return. This used to be a great gym but is now ridiculously overcrowded in the evenings, people not wiping down equipment, large groups of young people loitering around the equipment, many people with attitude….I could go on. I would rather pay extra every month and have an enjoyable workout.