Tapi Carpets & Floors

Great range of products. Staff extremely friendly and knowledgeable

I purchased the wrong type of flooring from Tapi. I tried to return the goods, but was told I would only receive 50% of the amount I had paid. I challenged this and was told that, unless the good were faulty, this was all I was entitled to. The policy is on Tapi's website but not on their Ts&Cs at point of sale, so be very sure that you are buying the right goods.

Excellent, person-centred customer service from start to fitting. I checked with a few other companies before going with Tapi. They left by far and away the best impression. The service in their (Craigleith) Edinburgh store at Homebase was great, with a special mention to Kenny who sorted everything out easily and with great product knowledge. I was kept informed after ordering the carpet and a pleasant (and patient!) person phoned to arrange the fitting. From order to installation was less than two weeks.The independent fitters, Mikey and Richie - contracted through the Kinnaird Park branch - were top notch. Both were very professional and took pride in the job they made of fitting not only carpets in three bedrooms, staircase and landing, but also fitting a plywood cover over some shonky floorboards. When I came in from work they were vacuuming and putting furniture back, ready for me to start moving" back in. In less than 5 hours I had beautiful carpet fitted and I couldn't be more pleased that I chose Tapi. I would not hesitate to recommend Tapi

Great service from start to end, 100% choose the right campany highly recommend. Big thanks to Gavin Hynes (flooring guy) for perfectly finishing the job

11 weeks waiting for tapicarpets to come fix one small piece of flooring.. Customer service constantly telking you the willcintact us.. Still waitung. Absolutely reduculous

Fast efficient service with experienced fitters

Really positive experience, very friendly service from Owen who helped us out with exactly what we needed.

A great experience. It was my first time ordering carpets, the advice provided during a home visit on types of carpets within our budget was excellent, customer service in store was also great, providing an unbeatable quote and a date and time of installation that suited us. The carpet fitter did a great job and even helped us refit one old carpet and cut it to size for no extra cost. Overall, five stars for customer service, products quality and price.

Was served by Kevin. He was very helpful. We haven’t purchased carpets in a long time so we were a little apprehensive at first. Kevin put us at ease and made the whole process easy.