Nirala

I am writing to formally report a concerning incident that occurred during my recent visit to your store on December 1, 2023. I purchased a food item, specifically rasmalai, which, to my dismay, was found to be expired.Unfortunately, in the haste of the moment and the allure of the sweets, I overlooked checking the expiry date at the time of purchase. It was only after consuming a portion and noticing an unusual sour taste that I checked and realised the product was expired. This lapse not only led to an unpleasant experience but also posed a significant health risk. Had someone unfamiliar with rasmalai consumed it, the consequences could have been more severe, potentially leading to food poisoning.Given the seriousness of this issue, I urge you to initiate an immediate investigation into how expired products are being sold at your establishment. The CCTV footage from December 1st can verify my purchase and provide evidence for this claim.As a customer, I trusted your store to provide safe and quality products. This experience has not only led to a waste of money (£4.99) but also caused considerable distress and health concerns. I am currently feeling unwell due to consuming the expired sweet.I expect a prompt response to this matter, addressing the following:1. An explanation of how an expired product was sold.2. Steps you will take to prevent such incidents in the future.3. A refund for the purchase and any additional compensation for the inconvenience and potential health risks involved.

We went to a shop from Gravesend for mix sweets today. Great customer service by Ansar. He was very helpful and understood our needs. Definitely we will go again.

Worst place ever moldy smelly food atleast it would take a week for a pastry to go this bad I bought curry pastry in the morning and asked him if it’s fresh and he said yes and when I took a bite of the food it’s moldy with fungus.I called the shop and he said the manager is not here call when he is hereAnd I asked him to take down my number and ask the manager to call me and they cut the call on meWhat if I we get severely I’ll cuz of this since nirala is a brand we expect the minimum good foodThis is how it looks like

Brought Rass Malai one day before eid and when open on eid day it tasted very bad whole eid was ruined because of this.Checked the date and it was still within the date even though it visually looked fine. Please note in shop it was in fridge and from shop to my house it was 10 minutes by bus and was kept in fridge overnight.

Very poor service!This morning, me and my family went to their East Ham branch. On arrival nobody came into serve us. Then the guy named Aslam. Without attending us he received a phone call on his mobile and did talk approximately 8 minutes and ignored us. In the meanwhile another lady came in and he started to serve her. I asked him, why you are serving her. He replied she said she came in first. I asked him, didn't you see us (4 people and 2 children). Why don't you check your CCTV!I DON'T RECOMMEND them. I and my f&f will NEVER step in this store.

Purchased rasmalai and jahangiri sweets. Rasmalai was half way to souring and the other item was not tasty at all. Won't recommend this place.

Traditional Indian/ Pakistani sweet shop I high at manor park. Very old shop with good reputation. Fresh sweets, Cakes & other bakery products available at reasonable prices.Some time Special offers also available.Bad point is no parking at site or around so difficult to park car but good transport link.

Bit pricey paid for small plate of Baklava £8.50. Not long ago it was £7. Fantastic and amazing service. The man was so friendly and attentive I will definitely come back here for this a service. Treats customers with real respect

I live lin Sussex I asked my work colleague( He is south Indian) to get me Gajar Ka Halwa and Khoya GBP5 each I did text him what I need I showed him the picture today what he brought for me.......I can't tell you the Mithai which no no one pick from the box Barfi,Paira(funny) even these sweets you will only eat if you have eaten chilli to cover up.My colleague told me there was only one guy today 30/01/2017 around 1300 hours who was also south Indian guy on his own who doesn't know anything about MIthai there was not a single Pakistani guy whom he could speak.I was so disappointed once I open the boxes.You paying cheap labour staff who do not have a single clue about the products selling to trying to selling which goes really slow.Please look after your customers every ones time and money is important.Thank you

I tried Nirala for the first time and would say one of the best sweet shop with authentic mithai. Appropriate amount of sugar with a great taste of khoya. Would surely recommend badam barfi. Bit pricey but quality justifies the price.