TUI Holiday Store

We would like to thank everyone at the TUI Bromsgrove shop, every time we popped in with a question or a query, nothing was too much trouble! A big thank you to Shelly, who helped us to pick the right hotel and resort for our family, all with varying ages. We didn't have a clue where to go or what was right for us, and we hadn't been abroad for years, but Shelly took the time to sit with us and go through different resorts and what would work for us. I have to say she was very patient and professional and made us feel relaxed and very much looking forward to our holiday.Before we went, she and other members of staff always helped us when we weren't sure about anything, from booking in at the airport to printing our boarding passes at the shop for us.I think it was Jess? who advised us on taking olbas oil and putting some drops on a tissue, when landing on the plane to help with ear pressure for myself and my 6 year old son and it worked a treat... so thank you.We had a fantastic holiday, good flights and customer service from start to finish. Booking at TUI in Bromsgrove certainly made the whole experience stress free, and it helped that the staff were knowledgeable, experienced and most of all seemed happy.We would definitely book there again,and would certainly recommend it to anyone who is unsure about what kind of holiday to book, as it beats trawling for hours online when you can talk to someone who is friendly and can advise properly.Thank you to Shelly, Jake and Jess who helped us.

We Popped into Tui Bromsgrove to look into booking our first family holiday. Jess was so thorough and professional whilst helping us choose where to go; and ensuring we was getting everything we wanted out of our holiday. We have already recommended a friend who’s looking to book their hols to pop in and see Jess, as we found her so helpful ☺️

Fabulous store with amazing, friendly and knowledgeable staff. Nothing was too much trouble for Jake. He took time to go through each detail of our booking. Fantastic customer service and nothing was too much trouble. I will definitely come back for our next booking! Thank you :)

Jo at TUI Bromsgrove has been fantastic. She guided us through booking our holiday with zero stress. She found us a holiday that was perfect for our budget and ticked all the boxes for keeping the kids entertained. Thank you

I don’t live in the area just popped in to make some enquiries. I was served by Mia who was very knowledgeable and went above and beyond to help me. I will be making an extra journey to come back and book my holiday next year with Mia.Thank you Mia for all your help.

Went in to book a holiday to Gran Canaria in February. Jess was so helpful, informative, went through every step of the process with us. Went through various holidays and options she couldn’t do enough for us - didn’t feel rushed or pressured. Def go back when we book again for September.

The staff at Tui Bromsgrove are very helpful and extreamly pleasant. We were there yesterday to book a cruise we were looked after by Mia she was friendly and couldn't do enough for us she definitely is a credit to the company.Thank you Mia for all your help.