Barclays Bank

In the attempt to make service all automatic there is only 1 person serving at the counter and a queue of 10+I would not say the automation is fully for the benefit of the service users

Why people still bank with these muppets is beyond me!?

Waited 15 mins at the one cash desk. Just to change £20 of £2 coins into a note. Then asked could I also draw out money. Told no, go to the machine. Think I'll transfer everything over to lloyds. No problem there, 4 cash desks open, have changed coins and withdrawn money at the same time.

Awful branch and an awful experience, someone is stood there trying to force you to use these machines that are there steering you away from being able to speak and deal with the person on the counter, she refused to take no for an answer, very passive aggressive, intimidating and degrading, i was asked how much money I want to pay in surrounded by people listening, was a dreadful experience. The machines are touch screen and they aren’t cleaned between each use, hand sanitiser won’t be enough to stop me catching god knows what from the surfaces. Other banks aren’t like this and still give you a choice, I think I’ll be closing my account and moving across to another bank.

After I had spoken to a customer service representative last night on the phone to advise as I have lost my card and I am waiting for a new one is there a way to transfer money to another account, she advised to go to a branch today before 13:30 as it is a Saturday and they should be able to help. I went to the Barclays on Commercial road Newport to be told no I need my card by a OK the door wench!! I called them back and was told she should of helped as I have ID! Gotta change banks.

Terrible service, staff chatting all the time, leaving customers waiting endlessly!

Having no luck at Chepstow pop up branch I had to go to Newport.Tracey Holley took me thru everything I had to do. In and out in 5mins. Thanks so muchxx

Dispite Google saying open until 1630 hrs, Newport Bank closes at 1530 !!! Waste taxi ride !!

Absolutely gutted why I travelled all the way to come to this branch! been waiting for the past half an hour for a simple service!!! There are staff members walking around fiddling their fingers and no ones bothered that there are 6 customers waiting here!!! Awful service!!!!

What can I say, went into the bank yesterday to transfer money. Due to it being a large amount there system would not allow me to do this. So for the privilege of transferring my money I was charged £25. I said this was daylight bloody robbery. Rob from Barclays KEPT saying that was my opinion" and that I was correct as I could not do this myself. Then proceeded to give an insurance quote that again was daylight robbery. Went online got contents and building insurance for less than just the one quote from them. Just a thought Barclays