The Co-operative Bank - Bristol

Seriously how is a one hour wait time acceptable, I am locked out of my account and the only way I can unlock it is to phone the general number which has a one hour wait time, these people make your local councils helpline look like super stars. I'm on hold at the moment 25 minutes I think time to give up but at least it's given me time to write this review.

Appalling service, unapologetic, slow. I don't have twitter or Facebook so how can I contact you if my only options are Facebook or twitter. Appalling, amateur bank

Great and informative service. I went in to add my wife to my account and was seen promptly, by an informative member of staff, who dealt with the task in less than 10 minutes. Great service.

utterly appalling customer service i have been a customer for 12 years and recently an idiot purchased something for me online and could not wait for it to arrive. It has taken four weeks for then to address the misunderstanding and in this time i have been starving. humiliating and degradingThen as if to add insult to injury, following leaving this review they shared my personal details with the police who have been calling to check 'if im ok!'what a joke. Avoid at all costs. totally unaware of the big picture . SLOW

My client has been trying to sort my bill out for 3 consecutive days, 60min minimum wait for a 70year old gentleman is awful.He has been a customer for over 4 decades.Since the branch in Gloucester closed its very difficult for him.He has wasted 3 days trying to sort and yet today finally partial payment comes through still incorrect. What a bunch of amateur staff!!Avoid such amateur banks, go with a reputed bank always!!

Only one person working on the till. An acknowledgment from one of the other staff would have been appreciated. I had limited time as it was my lunch break so I had to leave before being served.

I find the customer service staff always friendly and helpful and they have shown some real kindness in the past. I like the fact they aren't like other banks and definitely my experience has been an ethical one. The app causes me issues but apart from that I am happy.

This is the nearest branch of my bank from rural Wiltshire.I was made very welcome and given detailed information presented clearly.They were even able to set up PhotoID for me!Delighted with the expertise and customer service.

Was at Tesco at 9:30ish, my mum requested the ATM dispensed £20 but the money was taken off her account and not dispensed to her. I then go into Tesco to ask what to do, but they said they don't take responsibility for it so had to call Co-Op bank to help.We go into the fraud department on call and discuss the situation, hoping someome could help us as that money was crucial as my mum needed to get petrol to go to work the next morning. Person on the call said he couldn't help us and we needed to wait until the morning to call again.We were stranded there for about 20-30 minutes trying to get help, with no money left for the night and barely any food in.We needed help, and wasn't given it by Tesco or Co-Op bank. Not good enough.