Ground Espresso Bars

Visited on a Saturday afternoon.Appreciate it was very busy with all the bad weather but...I ordered a sausage roll and tea, my husband had coffee and muffin.The coffee wasn't particularly warm, the muffin was ok.I'm lactose intolerant so normally go for a vegan option but the selection was very limited. So I had a sausage roll instead - overcooked and didn't taste particularly nice. There were no teapots or cups available so I was given my tea in a paper takeaway cup. We sat in the high stools in the centre of the cafe - mine was broken and very wobbly - potentially dangerous so I pointed it out to a member of staff.All in all, not the best experience I've ever had

Got informed the oven or microwave is off an Hour before closing. The food is sitting out. Seriously who turns away good customer. The answer reeked of they cant be bothered and lazyness..

Always slow service, always staff busy chatting in the kitchen area when people are waiting to be served. Different quality of drink every time, not a fan.

Friendly staff and never overly busy. Food is decently priced considering it's a coffee shop which makes me more inined to buy something Coffee is great and there's plenty of seating. There are also charging points on the seats next to the window which is a plus. Toilets could do with a bit of a spruce but I think these are shared with Next.

Haven't been there for a while and was shocked at how tired and worn everything is. Seats with bits coming off, walls in waiting area and in toilets in bad need of painting and tables had very worn surfaces. The staff were very pleasant but stood chatting when tables needed cleared. The two stars are for pleasant service at the counter and the coffee still tastes good.

Staff are all lovely,great service, coffee is great and food is good, place is keep very clean , staff work very hard.

Have always enjoyed my coffee at Ground in Sprucefield but the new seating at the window is a step back. What's with the tiny kiddie chairs and tables? It was fine as it was!

I don't understand why the queues for the M&S cafe are so wild when this place has much nicer food, coffee and staff! Quite small, but plenty of room for a buggy and a highchair.

I like this place a lot the only thing is, it’s always dirty. I know it’s a busy place but you can never seem to find a clean table. The food and coffee is still fantastic though!

Always a great coffee stop. Great bacon baps! Friendly service.