The Barberry

Cilantro ward manager Michelle called me childish and disrespectful during a meltdown and said I don't belong on the ward so I was discharged the next day, I have autism. Funny thing is when I tried to discharge myself a month prior because I realised how subpar the care was on the ward and already knew I wasn't going to improve there given the circumstances I was in at the time, I was threatened with a section. But because the manager didn't want me there I was removed the next day :) No weight restoration, no psychological support, complete disregard for my autism. This was roughly a week after I got back from the Women's hospital after almost dying from a procedure I had done. Michelle in my opinion is extremely lazy, spends most of her time in her office, doesn't really talk to patients or help out in the dining room, even when her help is desperately needed. I recall a day where a new nurse was put in charge and it was just bank HCAs and a student on shift, most chaotic day I'd ever witnessed there. The best part is the manager Michelle was on shift that day, did absolutely nothing but basically watch her team fall apart. Everyone suffered that day, patients and staff. It was the STUDENT that held everybody together that day. You can always tell when someone enters the mental health field to make a difference to people's lives or just for the wage and something good to put on their CV, Michelle is the latter.Being underweight isn't a good enough excuse to not provide patients with any 1:1 support; the same way patients have designated days to do their laundry, they should also have set days to speak to someone uninterrupted who will just listen to them, even if they aren't yet well enough for more intensive therapies. Talking helps. In the two months I was a patient I had not had a single conversation with the psychologist, even when I kept being told that he would speak to me in every ward round. The OT ran several groups which allowed patients to speak about anything, I'm grateful that we were given some sort of outlet even if it was only in the form of groups, but I believe 1:1 support would be even more beneficial.There seems to be a general lack of understanding around Autism on the ward, or openness to the possibility of someone's eating disorder not being anorexia. I don't believe autistic patients should be admitted onto the ward before having a CTR done because if the staff don't know how to deal with a patient who is autistic, the patient will suffer. Rehabilitation can't happen for patients unless the people caring for them actually understand what they're struggling with. It sucks being stuck in a hospital run by staff who have no idea how to help you, and when you're trying to explain to them what you think will help, very little/nothing is done.To the majority of the staff: Michelle OT, Sandra HCA, Vicky (Nurse), Shenika, Elliot, Anne, Lynette, Lorna, Karlene, Suman, Priya my named nurse, all the student nurses, Dr Agnes, Dr Tomlin and so many others, thank you for caring, thank you for saving my life when things went bad, thank you all for doing everything you could to make my stay there as helpful and as comfortable as you could, thank you for supporting me during mealtimes, thank you for being supportive and understanding during my meltdowns and other vulnerable moments, the patients there are lucky to have such a great team of staff.

had my first appointment with louise couple of weeks ago to discuss my chronic fatigue and have a follow up appointment today. I found the specialist very caring and understanding and i have total faith in her to make my life slightly easier by getting to the roots of my illness thank u so much x

I will be reporting this centre to the CQC for the abhorrent level of care and disregard they have shown towards me. Their treatment or lack thereof has triggered my mental health condition on multiple occasions and put me in crisis. They shouldn’t be allowed to operate.

Nothing but exceptional care was provided for me during my lengthy admission with baby. From the HCAs, to the nursery nurses and the mental health nurses. They will be your biggest supporters. Something that stood out for me was that, although the staff were on top of their game helping us all on a 9 bed ward, they still give you all of their time on an individual basis. I've been on other wards and to review this ward is worth my time. You can tell their heart is there and want to come back each shift to help us. Any complaints are dealt with appropriately and professionally. Anything less than 5 stars is inaccurate. Chamomile provide quality care and a compassionate environment.

I was a patient here between Autumn 2014 and early 2016. My suicidal ideation (I have made several attempts) and emotional instability was never diagnosed and I received no treatment. The staff have been unprofessional and rude. During the last appointment I was told if you are suicidal

I wouldn't even leave 1 star for this place. Mental health discrimination really dose happen hear. I suffer terribly with emotional unstable borderline personality disorder sirvire anxiety and depression which I suffer for everyday I've received no help to help with my underlined issues from when I was a child then my cpn Shaun completely stops my anti depressants and anxiety tablits I've been on for 5 years. I've asked for help before and said I no I have mental health and I need help with the issues to why my anxiety levels are so high and thoughts of suicide are so high and Shaun my cpn completely stopped my medication left me living unsafe and in fear for my life and refused to section me!!! What kind of help is that to give someone? Now im alone, suicidal and will probably end up hanging myself in the next couple of days. If anyone suffers with BPD and servire anxiety(I think it's PTSD like my brother has) don't go to this place. If I had a different mental health condition I'd receive more care but I've been left to live in fear for my life with no support or any help!!! Everyone should receive the same level of help no Matter what they suffer with. They seem to think I'm not suffering enough to help me when in reality they propley killed me by completely stopping my medication and refusing me help with hospital treatment sectioning. Then to find out my cpn had wrote to my Dr and told them to stop helping me. Now I'm living in fear for my life with no support what so ever. There true agenda is to completely stop my medication so it kills me so I'm one less problem for them to deal with. That's the real reason they stopped helping me. I've made my note explaining all this now I'm just waiting to have the guts to hang myself they seem to think I'm not suffering because I have bpd, when I really am and that they are doing this to the patients there supposed to care for!!! Not leave in panic attacks and fear for my life with suicidal thoughts running though my head and loads of fear like something bad is going to happen to me. I wouldn't wish what I suffer with on anyone it's a horrible existence and it's creal what this place has done with no help for people with BPD and servire anxiety

Specialist psychiatric hospital, most staff are kind and understanding, have good knowledge of various mental disorders. Facilities could be improved as well as staffing levels, but I believe they are doing their best with the resources they have. I would recommend this place for anyone needing inpatient stay. Wards: mother and baby, eating disorder unit, deaf unit (all mental health).

I have had an amazing experience staying in the chamomile suite mother and baby unit. They friendly and yet professional environment made me felt i was at home with my family rather than staying in the hospital. always felt welcome while i was there. Staff were always kind, caring, thoughtful, courteous and very professional. Staff went above and beyond and always went extra mile to ensure everything was ok. Our health, safety and wellbeing was their top priority. I could not asked for more.I’m proudly grateful for everything and i will always be grateful . Staff's initiative and passion for their job did not go unnotice. The word of thank you will never be enough for the care i have received. I bow my head to each and everyone of you at the chamomile suite. I will 100% recommend.

Absolutely wonderful place. Staff are so patient and kind. Beautifully clean and food is wonderful. Can't praise it enough.