MSI Reproductive Choices - South London Treatment Centre

Had an appointment yesterday Izzy and Abby were great. They were so helpful and nice. Made me feel very comfortable

I can’t even describe how awful this place is, if you can go literally anywhere else, I would advise you do. First off, the medical staff are all amazing and the kindest people you could hope to meet, from the nurses to the doctors, all comforting and just really put me at ease. However, the reception staff will make your experience unbearable due to their lack of professionalism and generally administrative incompetence.Somebody, unsure who, just didn’t book me a slot for the procedure I was in for. Therefore, I was waiting for two hours before being seen at all and when I asked how long it would be, I was just told to sit back down like a naughty child. Furthermore, having not eaten for 14 hours, I was sat in the waiting room where the receptionist was loudly complaining about how humid it is. How do you think patients feel who are dehydrated and feeling sick? My boyfriend was also subjected to an extremely rude receptionist rolling her eyes at him when he asked where the bathroom is. This was also really tough for him as well, and that is totally unacceptable. I will be making a formal complaint but just want to advise any women publicly to just…. Not go here.

THE WORST. went in today, very unfriendly, the receptionist was rude to my boyfriend and the nurse made me feel very uncomfortable. Talking with attitude, not professional AT ALL, and very insensitive.

Not one to normally write reviews but I have to for this place.. Couldn’t have felt more comfortable and looked after. The receptionist was so kind and friendly and my nurse Georgia was amazing made me feel incredibly comfortable but put all of my worries at ease. I felt very well looked after. Couldn’t have asked for a better experience as I was very nervous before! Thank you!!!

I visited the clinic this morning with my partner and everyone there is very welcoming and friendly at the front reception. I just want to say Thank you soo much to Teesha who went above and beyond to help us, very friendly and has time for everyone she’s a star and is a great asset to the clinic for making us feel comfortable throughout our time there opening doors, offering water, and even helped my partner walk to the car. Little things like that make a big difference and I don’t usually leave reviews but I just had to. Teesha thank you soo much for your warm generosity we need more people like you and most of all never stop being you.

The most caring and wonderful service. The midwives went far and beyond to make sure all my queries were answered and my worries laid to rest and even checked my contraception was in the right place, although my appointment was for something else. My treatment was painless and done with so much care and skill, I knew I was in good, capable hands. Thank you! I shall be recommending to anyone who will listen :)

Lovely staff, especially Izzy, thank you for making the hardest time in my life as comfortable as possible. Will always remember how lovely Izzy was towards me

I had an abortion here yesterday and I can't explain how lovely the staff were. I was suffering with Hypermesis and I felt awful the entire time. The staff saw me much earlier and the receptionist made sure I was seen earlier and they were so accommodating to my needs for my health. They made me feel so welcome and unjudged. If for whatever reason I ever needed these services again, these would be the best people. They even gave me a nice hot drink and biscuits after. And in the surgery room they made me so relaxed and asked me questions to help soothe my nerves . Really lovely people, thank you so so much

Staff where all really kind to me, made me feel comfortable after panicking for hours before coming in, after I received treatment with them I called 4 times during the day and night since I was having a really hard time with the pain and wanted to make sure everything was still alright, every time I called they where lovely, thank you so much xx

Incredible kindness and sensitivity from this wonderful service assisting people in difficult times. Izzy was so reassuring. Felt emotional about the wonderful jobs all the women at this clinic were doing. Could not have had a better experience. Appointment was at 11 we were out by ten past. So efficient.Thank you from the bottom of our hearts, you do an amazing and important job.