Professional Dry Cleaners

Absolutely brilliant service Mohammed the manager is very polite very helpful and altogether a brilliant service and a very nice atmosphere, continue the excellent work that you do for your customers and the service which is class A and deservedly so a five star rated service That’s a given carry on the Excellent work and service that you provide

Friendly staff and great service - plus quick turn-around times. I've used Professional Dry Cleaners for suits, duvets, and repairs and have been happy with all of it - including replacing the zip on a thick parka. Two thumbs up!

Absolutely applaud by the way I was spoken to by a member of staff. Phoned the Stevenage Branch on Wednesday asking whether they were able to clean a garment so I could collect the next day at 5pm. Was told yes but I would have to bring it in as soon as I can, which I did within 5 minutes.Yesterday I get a phone call from the Letchworh Branch to say that my garment will be with me Friday morning. I stated this wasn't acceptable as I needed it for Thursday and that if they were unable to do this, then they shouldn't have said yes. I got excuses to say that they had problems with the machine. She said I would have to wait for the driver to come back and she would be in Stevenage around 5:45 to 6 depending on the traffic.I turned around and said that I needed to be somewhere by 7 and that it was too late and that I would come and pick the garment from Letchworth myself (bearing in mind I would have to drive the opposite direction to Luton) and said that I would like discount.... this is what I wasn't happy about - she turned around and said to me I WISHED I NEVER CLEANED IT TWICE"!!!!!I find Professional Dry Cleaners very unprofessional

Left an expensive coat with them. Was unwell well for a few months and couldn't pick up. When I went in to get it, they said they no longer had it. They did not contact me once and just sold my coat. Avoid!

They charged £75 to clean a rug, insisted on cash only payment, never called when it was ready and it took over a month. It took 2 attempts after the 4 week mark to successfully pick up the rug as they hadn't packed it when I turned up in week 5. I tried giving feedback ( i.e. calling the customer to let them know the item is ready, accepting bank cards on larger transactions etc) and the owner said he wasn't interested. All in all, a poor experience.

Used this Dry Cleaners a number of times over the last couple of years. First class service. Recently experienced failure of a coat pocket repaired at this establishment, despite using the coat little and not storing heavy objects in the pocket. Repaired free of charge, excellent customer service.

Good quality, professional and swift service. Turned around my good quality dress and jacket in less than 24 hours and rang to let me know when it was ready to collect. Will definitely use their services again.

!!!!!!!!!!!! AVOID AVOID AVOID AVOID !!!!!!!!!I have just tried to get my clothes for the third time and one of the items is still not ready after 10 days. I explained I can’t keep coming back and forth. Especially when it was suppose to be ready over a week ago. The guy round the back came storming out the front shouting at me. Ive told him to not shout at me as I haven’t raised my voice to you and I am a paying customer how dare you shout at me. He proceeded to shout telling me I’m frustrating him. I have never ever in my life been spoke to like that. I absolutely hate confrontation, I’ve never ever complained in my life, but I’ve come out of there shaking. How can someone make you feel that way when you just go to collect your dry cleaning. I hope he looks back at his CCTV and realises the way he speaks to people is totally unacceptable and learns some manners/customer service…. I looked at other reviews and I’m guessing I’m not the only one and seems like he just likes to shout at women from the looks of it !!!!!!!!!

Took a jacket which needed a small seam repair(about an inch) they couldn’t give me a price but I went ahead as it was so small. On pick up I was charged £18.95!!! I would not have gone ahead at that excessive price. They only take cash or chequeWill never use them again