Lindley Medical Practice

Absolutely disgusted at how bad Lindley have gotten over the last 3 years especially since they reduced priority appointments for babies from 5 apps to 1 a day.When they first opened on a temporary agreement they were brilliant even did weekend appointments. Once they received the patients votes to continue running surgery on a permanent basis they scrapped weekend appointments and just went downhill from there.Since the pandemic happened its almost impossible to get face to face for my young baby too, it takes 3 to 4 days of phoning at 8am to even get a phone appointment. After 3 telephone appointments for my under 1 year old In the last 3 weeks I asked for a face to face app today because my baby is not getting better.GP said I can bring baby in within an hour, I tried to explain I need alittle longer but GP didn’t care to hear it she insisted I attend within the hour or baby won’t be seen so I agreed. So when I finally did get a face to face appointment there was 0 flexibility offered which is not good when have other children to get to school.I must say the GP’s and reception staff in general are lovely and GP’s used to be really thorough when seen face to face, but that is unfortunately not the case anymore and the telephone appointments with the GP’s are just pointless and rushed.I will be changing GP, I know the pandemic has put an added pressure on NHS but I can honestly say after 3 years of going from bad to worse Lindley have no excuse for their lack of care & appointments for patients especially the vulnerable elderley patients and young children.I do believe Lindley can return to a really good practice like they once were if patient feedback is taken on board and they actually make changes and manage the practice properly.

Appointment with Dr Zaluki (amazing doctor by the way) on Dec 16th who requested to see me in 4 weeks to review medication. Straight to reception where I was told they had no appointments before the end of January when this Dr was leaving. Receptionist was rude and couldn't help, rolled her eyes at colleagues when I insisted I needed the appointment. Eventually was given the earliest available appointment of 3rd February at 11am with Dr Ben Hamida (also a good doctor). This would be a 7 week wait for an appointment, which is appalling but I didn't have much choice (and isn't the first time I've had such a long wait). Arrived today, after taking time out from work as a teacher where my role has to be covered, to be told I had no appointment scheduled. How can this have happened other than if the receptionist on the 16th never booked the appointment in? Also now in a race against time to get repeat medication before my current set runs out. Some decent doctors here if you can get to see them but the practice is terribly run. I will be leaving after today.

Rang at 8am,13th in queue. Cut off when 7th, called back immediately, 23rd in queue. When I did get through told to ring again next day at 8am.Gave up and now living with severe pain.To make it worse they closed the walk in centre.

The worst practice in the world. There’s a system where they advise you to call at 8am to get a telephone appointment for the same day. You try calling, cannot get through, as everyone is obviously trying this at 8am. Then the phone finally rings from about 8:30. Then it rings usually for about half an hour until someone picks up the phone. You then get told there’s no appointments left for the day and you have to call back again tomorrow at 8am. What a waste of time. Like others have mentioned in their reviews, I’d give 0 Stars if I could. I’ve decided today to register to a new practice.

Due to the ridiculous outdated appointment booking system I held off from booking an appointment for many months until my symptoms got worse. Last week I finally decided to try to book an appointment. I phoned at 1pm. I was caller number 2 in the queue. Guess how long it took someone to answer. 30 minutes. I ended up missing my lunch break just to book a Doctors appointment which shouldn't have taken 5 minutes in this day and age.

Poorly run practiceOnly one GP who is good if you get through.Almost impossible to get appointments.Reception staff, nurses and dr are polite and helpful but what can they do if only on the day appointments are available for everything. No pre bookable no online appointments, just to call on day at 8am to be on hold for over 45minutes and told there are no appointments available for my under 5 year old. Been like this since 2 years now. Been patient with the havoc due to covid but they still havnt bothered to bring things back to a reasonable standard. Especially access to appointments.complaints are not responded to. Why a GP hasnt been replaced (been 5 years) and why appointments other than 8am are still not available.So were left with the stress of out of hours which as we all know are a nightmare to get through aswell. Or the agony of attending A and E.Used to be a good practice with 2 gps and locums as well with weekend appointments, no your lucky to get through on the phone and appointments only given for a clinician. Sadly not a good practice any longer, only one GP left to bare the burden and now doesnt even seem locums are taken on as you can bet any appointment Given isnt going to be a GPVery upset with the lack of care and availability for appointments. Fix this soon or we will be leaving along with many others.

U phone for apportment and only see nurse practioner never seen a doctor yet and I started first week in covid but stoo not seen a doctor. Some of the reception staff are quit rude when u call

To say they have a legally binding duty of care to their patients, there service is poor. If you don't work you will have no problems getting appointments or vacinations if you do work, don't bother trying go through a third party agency or register else where.

It Used to be a much better place but yet not too bad probably due to the pandemic or governments lack or shrinking of support. Friendly staff, nurses and doctors but I believe not enough for the crowd. Calling 8 o’clock and staying online for over 15-20 mins is very unfair for a sick person particularly. Hope things getting back to normal.

Trying daily get the elusive 8am appointment convo..Very inconvenient when you have to to work for a living already, only to be told none available. Hubby spent a whole week trying so far with an acute knee flare up and strugglin to work still.Has barley bothered a doctor in decades gets on with it but now he needs one as emergency...no chance.Advice so far A&E or 999.Seriously.Like they should not be dealing with life or death...or broken bones etc....But no end of texts for jabs or routine checks.Forget it if did find something that needed dealing with be no hope.As we have not tried to get an appointment for anything despite being registered years only now have realised how bad this practice has turned out to be.