Extension One

Only 1 star as zero or negative is not allowed!After 4 months of waiting for connection to Orange as promised by Extension One/UK Telecom - after they cut us off from SFR on 2 days notice -- no regular updates provided, we have been told by UKTelecom/Extension One that it is not possible to be connected - no further reason or explanation given. Words fail me. Trying to get response from them as to what the problem is but eliciting response is like getting blood from stones.

Absolutely awful company. Left us without any Wifi or Telecom services for 3 months during lockdown. No engineer sent, no updates regarding what was going on.just seemed to fob us off. To add insult to injury - they billed us even though we had no service. Changed supplier - within a week we were up and running, broadband twice as fast for half the price! This company promises much, but actually does not deliver.

Unfortunately one can't leave a Zero star review.You must avoid using this company at all costs. They are a telecom company who do not have a telephone service themselves. They are therefore impossible to call and they never, ever answer e-mails.I was a long-standing customer of UK Telecom, who the bought in 2020, and was happy with their service. Having taken over the account Extension One disconnected my service and left me without any internet or telephone service for the over 3 months.Today they did, however, mange to send me an e-mail yesterday saying that, afterall, they will not be able to restore my service for me.Avoid, Avoid

Probably the worst customer service I’ve ever experienced. They cut our broadband and telephone service without any warning. Then told us it would be at least a month to reconnect. Then charged us for using it! No apology, no reasoning, refuse to answer calls, don’t reply to emails. DON’T be tempted to use them they’ll let you down like a cheap pair of braces.

only gave 1 star because 0 wasn't an option. Don't answer emails; the address on their website pings back as not an email address, they don't answer the phone , and a lot of their social media link don't exist. They've taken over UKtelecom and been taking my direct debit for 6 months, but for the last 2 months, I've had no connection. Anyone know how to contact them????

Avoid avoid avoid. No phone. No internet. No answers. No service. Need striking off ASAP.

Very poor service ,have been told that we should get our internet connection back ln 28 days. We are not the only customer in the same position.