Skiworld

This was our first time booking a chalet board ski holiday and we’ve been super impressed. We travelled to Alpe D’Huez and stayed in the Pere Joseph 2. The chalet itself was lovely, very clean and tidy, with onsuite rooms. We were lucky to being sharing the chalet with two lovely family’s which made the experience very relaxed. Our two hosts, Miya and Maiya were excellent, super friendly and attentive, they went out of their way to make sure all of the guests had everything they needed. Considering we were the first guests of the season, they had everything covered and we felt very well looked after by both of them. All of the Skiworld staff we came into contact with were also very helpful and friendly.One huge plus for us was the proximity of the lift systems, we could catch a lift 30 meters from the door and ski pretty much all the way back to the chalet. The skiing generally in the resort was great with a wide range of difficulty and interest, well connected by the lift systems.The only downside to the whole holiday, which is nothing to do with Skiworld, is having to travel through Grenoble airport, where we had huge delays and problems both in and outbound. The airport simply is not prepared for the influx of winter tourists, which seems to have been the case for years from what we’ve heard.Very appreciative to Ski world and our brilliant hosts!

Excellent company, easy booking, polite, friendly staff, on the phone and in resort. Very competitive prices. Good standard of accommodation. We had a fantastic holiday, nothing was too much trouble for the staff. Already booked with them again.

Went on holiday in February with Skiworld. Took 8 hours to get from the airport to the resort, sitting for 2 hours at Grenoble airport for a plane to land, by which point the traffic had built up. This was after a 4am start. No contingency plans at all. Same on the way back. 5 hour wait at Grenoble as a coach had broken down and they delayed the plane. I understand things happen but there is no contingency planning so if anything goes wrong you will have to wait a long time. Also, we did not get one communication from Ski World at Grenoble airport while we were waiting for the plane back to London. Offered £35 off our next holiday with Skiworld as a goodwill gesture. Sadly not transferable.

We've travelled for a couple of trips with Skiworld and had a great time. Their communication has been excellent, accommodation has been well priced, well looked after, and well located, and the skiing's been great. They stand out particularly for doing their best to get a horde of anxious passengers back to the UK in December 2021, when Grenoble Airport staff were being less than helpful. Appreciate a company can really only be judged by how they perform when things go wrong, and nothing really has, but that in and of itself says something. Recommended.

Very poor experience. Ski equipment was stolen from a secure locker in Val Thorens inside the chalet that only skiworld employees and chalet staff had access to. Despite this I was not given any form of compensation. Overall very poor customer service considering the cost was £1k+ for the stolen equipment.

A great chalet . As we were on the top floor it gave us fantastic views of the resort.It’s was perfectly clean and tidy and the food provided by our chalet girls was fab . All the meals including afternoon tea and cake were excellent.Being able to ski right to the door was great .The downstairs boot and ski room was perfect.Definitely recommend this place , I’d love to return next year .

We had a fabulous holiday in Meribel in January. Sarah our host at Chalet Pierre was lovely, great food, nice chalet and an excellent location for the pistes. Thank you, we will book again.

My first experience with Skiworld was brilliant. I had never been on a hosted chalet ski holiday before, they just couldn't have done any more for us. Would definitely recommend and would certainly do it again.If you go to Tignes, and Ollie is you host, you won't do any better.

Booked back in November, aware of all regulations. Since then, France introduced mandatory vaccine certs to access everything, which sadly included ski stations. Contacted ski-world as soon as the change was made and in advance of our booking and was basically told tough sh!t. They said that regulations were in place in France for months and that it was my own fault. So not only were they rude, they were wrong. I’ve worked in hospitality for 15 years and have never encountered such an awful display. No compassion, no empathy, no resolution. Would give zero stars if I could.

The actual holiday I would give 5 stars.However, the customer service post holiday has been HORRIFIC.Our flight was cancelled (no fault of Skiworld of course). So we were told by their rep at Heathrow that instead of waiting 24hrs, we could book alternative travel arrangements ourselves, and these costs would be reimbursed by Skiworld, 'keep your receipts' they said.NOTHING has been reimbursed. They tried to palm us off on BA - who only cover hotel/travel costs whilst waiting for the rescheduled flight, so that was no good.So far ignored my emails. Useless on the phone.They could AT LEAST refund the outbound flight which we never took!!I will be happy to amend this review if I ever get any compensation.