EUROGROUP International Movers

We had a very positive, seamless, and easy experience with EUROGROUP. Communication was excellent, and Frankie in particular provided high level of friendly service. Strongly recommended.

These guys delivered my shipment in the middle of a pandemic!!! Seriously can't thank them enough to finally have my bed back. Super professional, quick (no more than 40 mins), and friendly. All of my items, including a heavy, floor-length mirror, arrived in perfect condition from the US. I will definitely be recommending them again to anyone who needs movers in the UK/London area! Thanks so much again EuroGroup!

The Euro group have very poor communication and delivery planning. They have been unable to give me a clear date over 7 days .. which is very poor for planning and organizing. I was dealing with them and they neglected to tell me there was an issue with my original shippers. I was communicating with the Eurogroup after they had my goods and it had cleared customs 26 july. They said 10-15 days which I planned my hospital trip around. They neglected to tell me there was a hold on 1st august I only found that out from head of sales 3 days after ... when I asked what was happening... it was resolved very quickly however they didn't stick to their original 10-15 days delivery timeline and cannot give a date more than a week in advance which is vet poor for organization. The team are aggressive and unhelpful

Would never recommend them to anyone. How do you “lose” a secure box of high value items among other things and then string a client along for 2 weeks without feedback. They have 0 controls or procedures to evidence transfer or care of shipping goods received when goods change hands! Utterly pathetic service from Frankie Hand who couldn’t even check shipping documents in 2 weeks!

Eurogroup was the assigned partner to handle my move from Singapore to the UK. The Singapore leg was managed by Moovaz - an amazing, professional, affordable, and excellent in communication/follow-ups company. Eurogroup has maintained this standard of service as well. My local coordinator, Frankie Hand, was responsive, flexible, and accommodated my preferred delivery timing to the best of her abilities. The truck and delivery crew were punctual and helpful. I would definitely recommend Eurogroup!

I had my video survey last week Wednesday and by this Tuesday I still haven’t received any email with quote after taking an hour to complete the survey with Brandon.I went with another company that got back to me within two days.. all other companies that I completed a survey with got back to me within a reasonable time.. 2 days. Still haven’t even heard from this company which makes me think that they’re not even on the ball with the initial step .. so throughout the move process there would be issues arising … the first piece of this process is integral and they failed at that. Would avoid!!

Not a pleasant experience using eurogroup, they delivered my furniture from Cyprus and it came a week later than the agreed date, several of my boxes were wet and the kit inside was damp. A number of items in boxes were broken.Once delivery had been done and I finished unpacking I got in touch with the company to ask for boxes to be collected, only after several emails did I get a reply, the reply said they had no one in the area and it will take 2 week. Terrible customer care.The packers in Cyprus were rude and had to be told several times that my boxes are not to be thrown into the back of the truck as the stuff inside is fragile. It said FRAGILE on the box in big writing.The unpackers in the UK were great on a positive note.

Avoid like the plague. CriminalI'm not able to give zero stars. In brief:Charged us £3,000 once our shipment arrived in the UK despite us already paying the £10,000 total in the country of origin for the full service.Held us to ransom until we paid, charging us a daily rental charge until we did.Did not liaise with the original shippers.Lied about the date of arrival of our shipment and charged us excessive amounts of quay rental fees and demurrage. Held us to ransom until we paid.Failed to answer or acknowledge any of our queries.Provided us with broken furniture, glued back together including sofa legs. Specifically unwrapped only the broken items but did not point out the breaks so that we would sign off on them. Did not unwrap any further boxes.Lied about customs entry. Refused to provide forms.Failed to remove our shipment from the quayside accruing over month of rental fees. Did not communicate this until after the fact, cited problems with covid and lack of drivers. Blackmailed us into footing the bill. Opportunists seeing a chance to claw back lost revenue by fleecing customers.We did not pick Eurogroup, we chose another company who used Eurogroup. There is really nothing positive to say about the customer service or any element of their business. Appalling, dishonest and downright criminal. Avoid like the plague.

Excellent from start to finish and Frankie in the main office is a gem. Highly recommend!

Fabulous Five Star Service from Eurogroup InternationalMy wife and I recently relocated from South Africa to the UK.Eurogroup International were partnered with the company which packed, collected and despatched our possessions. This process was completed effectively and efficiently. As soon as the container was on the vessel bringing our shipment to the UK, Eurogroup International became responsible for keeping us informed every step along the way. Frankie Hand was the person assigned to do so. I must congratulate her and the whole team that she represents on the brilliant way we were kept informed as to where our shipment was in the process, and what we needed to do. Everything is now safe and sound in the UK. I would not hesitate to recommend them to anyone requiring their services. A huge 'thank you' to Frankie and Team Eurogroup International.