Reades Estate & Letting Agents - Hawarden

If you're a prospective tenant and you're thinking in signing a rental agreement with this agency just save yourself the hassle and some money and AVOID IT AT ALL COSTS! First of all, their so called inspections (both during the tenancy as well as the pre-checkout one) are a waste of time, with zero utility for you as a tenant, i.e. they'll likely say everything looks nice, clean and tidy and that you don't need to worry about your deposit or anything but, as you'll find out later on, those are all lies (for the pre-checkout report for example, contrary to what they initially say, they won't even bother to send you any recommendations that might help you with the deposit recovery part later on, effectively being too lazy or ignorant with regards to putting together a document that could actually help you, as tenant) . Second, once the tenancy ends, they (together with the landlord) will do everything in their power to come up with evidence to withhold the majority (if not the entirety) of your deposit for issues that either aren't your fault, were there at the beginning of your tenancy or that you took care of already, having to fight them tooth and nail in order to get at least a part of it back (making you wonder whether they receive a specific percentage of each withheld deposit amount). Third, and in direct connection with the above, be prepared to chase them numerous times as it takes ages to get a reply from them and, even when you do, they will most likely completely ignore what you have asked about or requested them to do (and that is valid both during the tenancy, for repairs that fall under the landlord's responsibility, as well as at its end, for things like claiming your deposit back). Last but not least, you are better of just going straight into the DPS dispute process with them as, if you have solid evidence to support your case, the DPS adjudicator will most likely rule in your favor and disregard the blatantly false evidence that they come up with. In the end, it's a mistery for me how they are still in business but, I guess, if enough prospective clients realise their way of doing business before signing an agreement with them, then that might change in the hopefully not too distant future. AVOID AVOID AVOID!

I'd like to leave 5 stars (or more if possible) for James Underhill. I have two properties managed through Reades. Recently I've had a challenging experience due to a tenant not covering agreed monthly payments (Reades inherited the tenant when they took over management). James has assisted me through this difficult/stressful process and has provided great support in every way. He has an excellent communication style (phone/email) and articulates emails to the highest level going into factual detail when connecting with myself, the tenant and Shelter. Always makes himself available for a call which again is extremely supportive while I'm in dispute with a non-paying tenant. Thank you, James!

We were looking for a rental property in the area, spoken to a few different agents in the area. Reades in particular came up for a house we were interested in. Upon calling I spoke to Sara who was, by far the most wonderful agent we had come across to date. She was informative, helpful, kind and delivered the best customer service by far. I wanted to leave a review to say thank you for your service. A great asset to the Reades company. Thank you again!

Both Georgina and James were fabulous during the whole process, they were both very attentive and made me feel like no question was silly to ask. James was on hand most hours of the day updating us via email even on the small things and made us feel really at ease and well informed of the whole process.Beth – Tenant

Great to have our second investment property let via Reades with the whole team acting with professionalism and care especially James who has facilitated the latest letting with efficiency and keeping us informed. James has always been able to answer our queries to our satisfaction and has been thorough in his work to execute works needed and comms.- Ken and Paula - Landlords

Good afternoon, JonathanThe service that we've received from yourselves at Reades has been brilliant, from the initial consultation from yourself to the continued support from many members of staff, such as Louise and your wife Georgina.Your time and effort to get this house sale agreed is really appreciated, especially the hours Georgina spent alternating our advert during late evenings and the amazing negotiation skills from Louise to get four fantastic offers on the table. We truly were blown away when Louise detailed the four offers over phone last week, it made the wait all worth it.This is the second house we have sold through yourselves and as you know we've also rented through you too. Kirstin and I highly recommend your services to all our friends and family and have continued to do so since we sold our previous house in 2020.Thank you all so very much!Jake, Kirstin and Brax

James was our letting agent and was amazing throughout the renting process! He made myself and my partner feel very comfortable and happy whilst going through everything - after using a beyond awful lettings agents previously, it was a breath of fresh air! I would definitely recommend using Reade's and I would definitely recommend James - he's a credit to the team!

I decided to go with Reades to let our house on a full management let basis,if you're considering a letting agent then honestly look no further. I'd also like to point out they are the ONLY estate agent that advertise their fees inclusive of VAT, therefore honest about pricing. The whole team from the top down are involved in supporting you. Extremely efficient, vetting both us and the tenant. Were able to find us a tenant within 2 weeks. Fantastic service. Ten stars.

Had an amazing service throughout the whole of our application by James. He was always so welcoming, polite, and professional and nothing was ever too much to for him! James clearly explained each step and process to complete our application and being so supportive made the whole process a lot easier for us. I've never known a letting agency to be so approachable and can't recommend James and his team enough. A big thank you from us! - tenant

Great service from both James and Sara getting the tenancy for my property arranged despite some communication difficulties with the prospective tenant. Their patience and professionalism is greatly appreciated and worthy of praise. Many thanks.Andy C - Landlord