Transform Milton Keynes Clinic

very poor response to phone calls never call you back :(owe me £500 deposit had to fight to get it back for months and then when they finally decided to pay me I only go £350 of it :( not answering my call for the rest very upsetting and time consuming

I honestly don’t understand how these guys have ever received a score lower than 5 out of 5. They have been amazing. All are so friendly, from the welcoming lady at reception (I think her name was Debbie) to Courtney who has been there for me every time I have had a worry or a question. To Lola the nurse who is honestly the nicest person ever and cared for me before and after my surgery. Obviously cosmetic surgery can be so daunting and scary and I have been going back and forth with transform for 10 years trying to decide whether I should do it or not, and I am so glad I finally did and that I was assigned to the guys at the Milton Keynes clinic. I would highly recommend these guys to all my family and friends.

Literally the worst service I have EVER used, they took my money and cancelled my surgery and wouldn’t give my money back I called every single day, to get it back, they told me it would take 28 days to come back it’s still not arrived, bad custom er service,..

Do they ever answer their phone? Or are they sitting at their desk filing their nails? I’d have more luck getting through to a brick wall than getting getting through to this place. Communication is non existent for Transform.

Absolutely awful. It’s a nightmare to get a refund.No communication from the person who I was dealing with. I am still waiting for my £500 refund. I was told over the phone you can get a refund if you don’t decide to go ahead. As soon as I said this they said 28 days. I was like ok….We are now way past that date. I will get my money back as I will speak to my bank but what an effort. I am so glad I didn’t go ahead with them. Lucky escape.

AVOID! DO NOT GIVE THEM YOUR MONEYI would leave 0 stars if I could. Please save yourself a whole lot of trouble and DO NOT USE TRANSFORM.I booked in for rhinoplasty with Ben Khoda. Experience seemed to go well at first- I was booked in for a video consultation 4 weeks prior to the op, then a face to face consultation 2 weeks prior. The date of the video consultation came around, I ensured I was prepared with questions only to find the appt was cancelled via email TEN MINUTES before the consultation. I was advised that my surgeon assistant (Elle at the Milton Keynes office) would be in touch to reschedule. I emailed her on the day to ask her to help me rebook the appointment. No response. A whole week went past and I emailed her for a second time- again, no response. She then called me at 6pm just before the jubilee weekend and I found her to be quite rude. No apologies for the lack of communication, she said 'we really do need to get you booked in to start your cooling off period' with an attitude, as if I was the one that cancelled! She eventually booked me in for 9pm on the Monday before my face to face consultation (two weeks prior to the op date), which isn't a convenient time but out of desperation I agreed.I then had a phone call from a receptionist asking me to pay nearly £9,000 in full for the op, and if this wasn't received 30 days prior the op could be cancelled. I didn't want anything to go wrong so I paid the full amount via bank transfer.The Monday of the appt comes round and I get a call at 5.30pm to cancel the video appointment AGAIN, with no reason provided. This caused so much anxiety as at this point I didn't know if the op would go ahead. I'd not had a single appointment with the surgeon and there was only 2 weeks until the planned op date. I had no idea what to expect and I had so many questions unanswered.The receptionist who called me advised that my surgeon assistant would be in touch to reschedule. Elle didn't bother to call me AGAIN. I emailed, no response. Shock.The face to face appointment was booked for the Wednesday and was in Birmingham. I live an hour south of Bristol, so this was going to be a 5 hour round trip plus a day off work for me. My cooling off period would start only 2 weeks before the op, and had I attended that appointment they state that if blood tests etc are taken you are charged £150.I had no choice but to cancel. I lost all faith in Transform. I was sick with anxiety and worry about how I had no idea what I was getting myself in for, no communication, a possible fee of £150 if I attended that appointment plus the time and money to get to Birmingham.I felt so let down. Rhinoplasty was something I wanted for years and the lack of care and communication was appalling.I emailed Elle and the customer care team to let them know I wanted to cancel the op and how the lack of communication and care lead to my decision. This was on the Wednesday. Nobody bothered to call and Elle didn't bother to email me back which I was not surprised about.I haven't heard from Elle since. I sent her several emails asking about my refund. Her manager, Hayley has been in touch intermittently when I chase. They advised to wait 28 working days.The refund request was put through on 20th June and I still don't have my £9k. I am chasing daily and am being fobbed off with excuses.This is completely unacceptable. This is a disgusting service priced at a premium. I've read other reviews of a similar nature about cancelled appointments and money not being returned.Please, please do your research before booking anything with them. I wish I had, otherwise I could have avoided one of the most stressful periods of my life and I wouldn't be £9k out of pocket.

What I have read, this place should be closed down, I’m so glad I looked at reviews as I nearly booked a consultation. Thank god I never. Someone needs to close this place down, terrible treatment of customers