Hornby Train Restorations

Avoid this website. Items showing as available may not be, but they will still take your money. Emails are not responded to. A nightmare to deal with.

Ordered a few parts from here to restore a couple scalextric cars. Never received the parts or even heard from them again. They do not answer emails. Plus they post in scalextric groups trying to recommend themselves. Most of us know what they are like now. And ignore their comments. Now in the process of opening a PayPal dispute.

Reviewer - David SkinnerPhoned this company up to ask where my order was at. Was told to f*** off and get a refund as my order was so small and worthless to them". This is despite my order being over their minimum order amount. Unfortunately had to explain this to my young son who the parts were for. He wants me to report them to trading standards

For all Scalextric & Hornby train repairs.

DO NOT USE THIS COMPANY unless you want to wait for over three months for the repair to be carried out - after you had paid in full - and unless you are prepared to put up with the rudeness and arrogance shown to other reviewers, which I experienced when I had the temerity to ask when they might get round to carrying out the work for which I had paid weeks before. I was then harangued at great length as to why I had used a telephone number which apparently was a private family number. Don't you EVER use this number again!". When I pointed out that this was the number - in fact the only number - on their invoice

Have delt with this company a couple of times. Good and reliable. Well worth a visit very helpfull and sorted out the problem at a good price.

Don't mind the cost for a full rebuild, Hornby class 29, £50, but poor communication, if any, and HTR should have explained there was at least a 3 month wait before taking my money. To say I was dissappointed on eventual return is an understatement. The metal clip holding the motor drive gears was off and one gear was in the wrapping! Fortunately I have enough knowledge to fix this and the motor ran superbly thereafter. On placing the loco on the track for a full track test subsequently, I noticed the non motor end was 3mm higher than the motor end. The whole loco was very wobbly too!To obtain better electrical connections, solder is used rather than the original spade clips, but on the trailing bogie, the connection was screwed very neatly to the bogie. All well and good, but nobody checked to see if the new screw actually cleared the chassis, which it didn't! These guys are meant to be experts! Again, 10 minutes with a file to reshape part of the plastic chassis, and clearance now ok, and loco runs beautifully.On looking at other reviews, it is clear the boss at HTR has an unfortunate manner (!) and does not deserve my further custom.I have to say I usually use the excellent Dave Good at Scalespeed who communicates well, and turns round loco repairs in 3 weeks, not 3 months. He fixed 3 of my locos in the time HTR took to do my class 29, for around half the price too, and they worked faultlessly on return as per usual. I only tried HTR because Dave was moving house and couldn't do repairs for a couple of months! Fortunately he is back up and running again. No prizes for guessing where my next repair jobs will go!

Took far to long. But finally got them back, very very hard to get hold of and was spoken at rather than spoken to. Excuses after excuses and I almost though I’d lost some family heirlooms to this so called company. Steer very clear and go elsewhere if I was you. Never again for me.

If you need spares for retro scalextric cars this is hands down the best company for it. I cant say I mirror peoples opinions on the customer service side of things as they have always been helpful and friendly to me. The max grip tyres they do are great for upping proformance while keeping cars stock, highly recommended