CUPP Bubble Tea - The Broadway Bradford

I wouldn't recommend it. That we had two different boba teas, it was bland and flavourless - it was like we were drinking water with a hint of flavour. We didn't enjoy it at all. We end up throwing them away - waste.I'm sure other places can offer boba tea of excellent quality.However, the staff are lovely and fun! It's just boba tea that let us down!

I decided to stop by to get some boba tea here yesterday as it had been a while since I've had it. Service was terrible. The 2 servers (a young black man and a hijabi girl) were too busy having a chit chat to even notice or hear me when I was trying to ge their attention. Because they hadn't heard me at first, I didn't really mind because there were no customers and it was prolly quite boring. But as I was checking the menu and asking questions regarding my order, I kept having to 'interupt' her conversation with the other server which made me feel reluctant to ask further questions. They were conversating quite loudly about 'being unloyal to their partners' which is highly inappropriate to discuss while serving a customer and very unprofessional. I don't usually write reviews, nor do I complain cos I ain't a Karen, but no customer should feel like they're causing disruption or interfering by simply making an order.Onto the drink, when ordering I had told the female server that i would like to have a brown sugar milk tea with tapioca pearls. After making me pay, she had then told me that there was very little tapioca pearls left. When asking me if I'd like my drink warm or cold, I had requested my drink to be warm. It was served cold. The tea had also been so overfilled that when I had peirced the straw through, the milk went all over me. I guess they were too busy talking about their personal lives than to pay attention the drink they were making.The purpose of this review isn't to give this shop a bad rep nor the servers. It's just clear that their customer service isn't good, as seen in the other reviews. As a student, these treats are usually rare for me due to the high prices. So having this sort of experience does make me feel hesitant to come back. I understand that it can be a little boring when the shop is empty, but the customer shouldn't have to deal with the consequences :/

I have always loved CUPP, but this is an exception. Ordered 5 bubble teas thru uber eats. 3 of them looked pale but didn't mind them at first until we tasted them. No sugar in 3 of them. Only the tapioca pearls gave them a bit of sweetness. The milk tea itself didn't have sugar!!! May just be a one off thing but absolutely disappointed. not ordering from cupp anymore after this experience.

Tried bubble tea for the first time and it was a 10/10. The girl serving us called sarah was lovely and recommended us a drink to try.

ordered and paid £25 for 3 bubble teas and the straws were missing. Waste of money. How do you expect me to drink it? With a spoon? Had to use a spoon to take out all the tapioca. The bubble tea was nice, but it was just the straws we needed to drink it. Ruined the experience.

I’ve tried various places but their bubble tea is still the best! Highly recommend the mango fruit tea or brown sugar milk tea. Service is sometimes slow as it’s usually busy but worth the wait.

I was served by Rida who recommended me the mint chocolate cloud hot and her choice was amazing absolutely loved it!!! Friendly service from her and the other boy on till :)

The BEST BUBBLE TEA in Bradford!! These guys know how to serve proper Bubble Tea. Their Brown Sugar Premium is the best! Mango Fruit with extra Sugar is sooooooo good! Fresh ingredients gives you a fresh, healthy, tasty Drink. Highly recommend to everyone! Thank you CUPP!!