Fidelity Group UK

Another unhappy customer - avoid this company as much as possible.

Do not sign up to these their internet is terrible and there is zero support!! Do not put your business in their hands, they are a joke. Every week we’ve had issues within them over 12 months, it’s at a point where we have to take legal action to leave them

I wanted to take a moment to express my genuine satisfaction with the telecom services provided by the Fidelity Group, particularly under the dedicated guidance of Jenny, our account manager. From the initial consultation to the ongoing support, Jenny has been a reliable and knowledgeable partner in navigating our telecom needs. Her understanding of our unique requirements has been instrumental in tailoring solutions that genuinely work for our business.Fidelity's telecom services have proven to be exactly what we needed – reliable, efficient, and seamlessly integrated into our operations. The innovative solutions suggested by Jenny have noticeably improved our connectivity, contributing to increased productivity within our team.What truly stands out is the level of customer care provided by Jenny. She's been responsive, attentive to detail, and proactive in addressing any concerns that arise. Her commitment to ensuring our satisfaction with Fidelity's services has made this partnership truly enjoyable. In recommending the Fidelity Group, it's not just about the services – it's about the people behind them. Jenny's exceptional account management has been a key factor in our positive experience.Thank you, Jenny, and the entire Fidelity team, for your genuine dedication to customer satisfaction.

Just a customer warning about this company.We were clients of this company since 2016 until 2023. Fulfilled our contract with them and served notice to terminate January 2023.During the seven years we have been with them we have experienced over and in parts very poor service. The soft phone app Horizon that they use is quite honestly shocking.So, now after 7 months after termination we receive a Letter Before Action for approximately £2,500 alleging that our termination is defective. Even though good notice has been communicated and they received it because we have email evidence that they received it.If you are considering dealing with this shambolic company then be aware and understand how they operate. Old school sharp practice and deploy all sorts of tactics to keep you paying even when they know you want to leave and have served them good notice under their own termsTheir account department’s favourite phrase is ‘we’ll get back to you’ nothing gets resolved. Their service is also well below the service we now have in place Yeaster.