Modality - Handsworth Wood Medical Centre

Absolutely agree with everyone. Had to leave this practice because they would never give you an appointment and not even on your death bed! Receptionist are lazy and rude with clearly no manners look down on you like your rubbish. What’s the point joining a practice if you can’t ever get an appointment? Useless.

Update: still trying to get an appointment… absolutely worst GP in the WM. How do they even function as an NHS practice only their funding authority knows.Been trying to get an appointment for weeks now only to be on hold for hours then told no more appointments either go to A&E or local walk in centre or call NHS…. Words fail me how this surgery is even allowed to operate like this.

Worst doctors surgery, I missed my appointment for my sons injections, told me I now have to wait 3 weeks to be booked in again by the time he’s had them he will already of missed the deadline for the first set of injections and already be due the second lot; there an absolute joke very hard to get an appointment here and half the time it’s telephone consultations or appointments where you can send your issue via photo and they’ll assess you that way!! If I could move doctors I would! 1 star is being generous if I could rate it no stars I would! Reception staff are just as bad,They need shutting down!

This surgery seriously needs shutting down, never known anything like it. If I hadn't moved my 80 year old mother from here, she wouldn't be with us now. Due to their negligence and inability to see my mum face to face, my mum ended up in hospital with pneumonia and heart problems. They refused to give my mum any help after I explained time and time again my mum was eating very little and what she was eating, she wasn't keeping down. This resulted in my mum becoming very frail and weak and she had to have a blood transfusion as well as 2 iron infusions whilst in hospital. She was in for 9 days. My parents are now at a new surgery where there is care and respect for their patients. This surgery is an absolute disgrace run by clowns. I've had to give one star as there was no option to give zero.****The surgery have just proved my point about their lack of care and total incompetence taking 6 MONTHS to respond to my review!****

As time goes by this surgery gets worse. No appointments considering you call at 8am as advised. Unfortunately, some of us don't have the luxury of waiting in a line outside the surgery before 8am and simply can't, like myself. Don't bother trying to book online either as I was told that they release only 2 appointments per doctor and they go quickly. So, how are patients supposed to see a doctor? The service is well below standard and the service, if that's what we call it is disgusting. I have zero faith in this surgery and will be looking for another. Don't waste your time signing up to this GP surgery, they clearly have no capacity to take on new patients.

Its ludicrous that numerous patients are forced to stand in a tiny reception area trying to avoid being hit by an automatic door which is constantly opening and closing. There are three reception windows, why use the one with smallest waiting area where waiting patients are blocking access through the main door? Today there were six people in the space plus two aged people with walking frames trying to get through. Last time there was a double buggy abandoned there plus about eight people. Common sense suggests using the other reception windows where patients will have room to stand while waiting to speak to the receptionist. The manager and receptionists should try standing there for 10 minutes, then they might understand the problem.Update. Repeat prescription problem for tablets I'm supposed to take daily and had run out. The pharmacist sent me to the receptionist, the receptionist insisted I needed a medication review which could only happen five days later. The practice pharmacist didn't know why this was needed as the repeat prescription was already set up. Impossible to have a conversation as there was a two second echo on the phone where whatever you said repeated back through your phone making it impossible to concentrate. Shambles.Still pointlessly queuing in the tiny entrance keeping the other reception windows closed. The door which constantly opens and closed often refuses to open when you try to leave.Reply to below. This is feedback, no need to fill another form in. You are welcome to copy and paste it onto your feedback form if thats whats needed for you to take notice of it.

I've had pleasant experiences whenever I've contacted the surgery.Yes, it can be a drag having to call at 8am...but the doctors and nurses have always given me a high level of care - as they do for all their patients.I can't begin to imagine how difficult it is for them working through the pandemic. They truely are amazing people, and I'm grateful for their dedication. We're very fortunate to have the NHS.So, to the staff of HWMC, thank you for your help. Stay safe and take care.

Never got a gp appointment. They say its full every time.I have been holding phone for 2 hours like from 8 a.m. only to hear there is no gp appointment. They say book from the app .at 8 in the evening.but the fact that when you go on app they never have appointments.

I'm patient in this surgery last nearly 10 years I really don't hv any problem but sometimes it happens for appointments I think they trying there best always sometimes even not there hands .I seen dr celia Moore for some health issues last few months she's very very good doctor first time when she cal my ph hv network problem but she try5 to 6times then finally she reach me.she save me life tht day I'm very thankful to her .even some other doctor are nice is well dr Dobson dr butler even some names I can't remember nd Mr edeni thankful everyoneReally do appreciate

Wouldn’t even give this place 1 star but I had to to leave a review. Was told I had a telephone appointment at 4pm, they called me at 10am. Called back once I saw the missed call at 1pm. Stayed on hold until 6pm when I was finally at the top of the call queue. The useless person that answered my call hung up as soon as they answered. I am registering to a new surgery after this experience because this surgery will happily watch you deteriorate and die. What is the point of them if they’re not going to help anyone? Judging from other reviews, I definitely made a bad decision registering in the first place with them. If you love your life, you’ll find a new gp surgery.