IRIS Software Group HQ

Ok

Awful customer service and make it impossible to cancel. Avoid at all costs. They assured me my plan had been cancelled in 2022 and then continued to charge me and claim they don’t take cancellations by phone and instead you have to contact a completely different email.

Will recommend

Nice place

Customer service is appalling. IRIS made a billing error, which they accepted, but have failed to credit the error, and have instead suspended my service.

Nice building

The worst Customer Service experienceI am a long time Kashflow user (since 2014) and whilst it is easy to give the software a multiple star rating, it is, after all just software, the crunch comes when dealing with people, customer service.Impossible to speak to someone unless its sales.I have an issue with billing and money, the stuff we work hard for, and when you have a concern, you want to speak to some one, either by chat or phone.Not with Iris/Kashflow. after the chat line's failure to deal with my issue, the only way to help was to give me a telephone number that looped me into some automated voice options, never to get to speak to someone. Follow that by an internet search that did help get hold of some one, (if you do this, take a name) that person gave me 2 futher numbers that did exactly the same, loop me into a never ending email billing@ or see our website, which isn't good enough.Software is good, customer help miserable