DEICHMANN

Great staff! Superb customer service, went in to exchange a pair of shoes that I bought online - no problems, lovely service, the girls were very very nice!Love the shoes range as well :D great deals !

TINA EXTREMELY RUDE AND UNPROFESSIONALWe bought some shoes from deichman store in Luton and the Luton store confirmed that i can return them in any branch as i live in leicester. Before purchasing the shoes i showed the worker that they were very dirty and requested a new one, she confirmed that alot of their shoes in their store are dirty, so to take that one or leave it. We came to the leicester branch to return our shoes, we were served by TINA. She was extremely argumentative and her way of presenting herself was very confrontational. She accused us of wearing the shoes and said the shoes were dirty. She refused to take back the shoes even after we had confirmed that we purchased it dirty from the store, she also claimed that because we bought it from Luton we can only return it there, when that's not true. She was very unprofessional and was involving other customers and encouraging them to get invloved. When we told her to please not involve other customers as its not professional to do so, Tina replied that everyone can speak as they wish, creating a scene.She told me to bring shoes from her store to prove that they're dirty. I picked up multiple shoes that were extremely filthy at the bottom and inside of the shoe. She claimed that they're dirty because people's feet are dirty when they try them. Her service was totally out of order and made us and all the customers around us feel very uncomfortable. We felt very embarrassed and intimidated.People like this will definitely spoil the name of your company. I was a regular customer but i dont feel like coming back again.Below i have attached photos of shoes that they're selling in the store that are filthy but they're still selling it in store. (There's multiple like this in store)

Fab customer service and they have special arch support insoles that are cushioned to put in any shoe/boot. Loafs of variety for men woman and children..wide foot and extra comfort medical support foot wear ..fab prices..and also sell Clarkes.

It's good...Lots of different popular shoe brands... The last time we went, there were #JUSTHYPE bags and she wanted the whole set but it was a little too expensive-money is getting too tight for us commoners.

good shoes for ladies, gentlemen and children. Good prices and variety..

This was my first visit today and I loved the self service aspect and stock being visible, easy to try on and very reasonably priced. An assistant offered help and was brilliant (sorry I didn’t ask your name), she couldn’t have been more obliging and gave me honest feedback which avoided me buying not quite right shoes. As a result I bought 2 pairs of Graceland shoes. The lady on the checkout was equally helpful. I am delighted with the shoes. My only criticism is the feedback system which is actually trying to sell a lottery ticket, but that’s a head office issue and not the employees fault.

Brilliant store, lovely staff who go out of their way to help you, Even though it was on a busy Saturday afternoon. They have a offer on at the moment of buy one pair and get 2nd half price.

The offer was so good on my shoes but not all items cover with sales

Good amount and styles of footwear. But not a single shop assistant to help.

Nice shoes, the priced are alright not too bad. The quality is great and lots of crowd.