Latvian Log Cabins

Terrible! Awful! Don’t waste your money! Paid a lot of money for a log cabin to be placed on a concrete base in my back garden. The log cabin was plonked directly onto the concrete and of course started to soak up water every time it rained. I asked the business numerous times to come and take a look at it and see if it could be raised up slightly or something, the same way as my completely perfect garden shed is, but they were unwilling to do anything at all to rectify the issue. The log cabin continued to soak water and wet all my items inside. Still Sam at the business did not care at all and would not help me in anyway whatsoever. He was not even willing to refund some of my money so that I could get somebody else in to sort it out. Completely and utterly rude to speak to, customer service is none existent and he is totally unreasonable. I have never had this sort of experience with any company before in my life!

Where do I start...….the log cabin arrived after about 12 weeks (they said 8 but I was ok with that given the current situation) in 2 deliveries.....lots of parts but unlike an Ikea piece of furniture no plan on how it all goes together .I enquired about them building it for me before I placed the order but was told they don't do builds.I had prepared that concrete base and it was a close to level as concrete can be (floor ready it was described as) so more than ready for the build.Initially the 2 sides and the back walls went up with each log being checked with a large carpenters square and spirit level - so everything seemed to be going fine until it came to adding the final 2 layers of logs and the 3 gable pieces.I provided the supplier with photos of the pieces I still had left and then called (face time) him to ensure they would go up in the right sequence, and was when the fun started2 of the gable ends didn't sit level and when they did it left a large gap between it and the log below....my fault apparently for not having a level concrete surface! (see later reference to log width)The joints that the 3 supporting beams sit in where not cut square so although a nice fit on the outer edge, the inner edge has significant gaps.Having watched the vidoes on their website on a number of occasions to ensure the bits went in as planned I found out that the windows they now provide do not have a groove in the bottom yet the log it sits on still has the tongue protruding..... so I had to trim to make the windows fit!The best bit was when I came to fit the doors (double and single) - the door frame that fits into the gap in the logs was 183 cms in height…...the cut out gap left in the logs for the door measured....181cms! so the doors didn't fit. More chippying required.Remember the gables not fitting, it transpires that the final log that supported the Gable end was 2 cms narrower on the left end than the right hand end..........that was about the gap that was left by the gable end not fitting correctly - so somewhere the measurements have lost 2 cms and this is all apparently my fault for not having a level base!.…..To sum up the quality and accuracy of the finish of the parts supplied was very poor, the doors and windows have significant amounts of wood filler used on them to hid mismatched joints and the cross" is the windows and doors are strips of wood forced in as on mine they are bowing to make them fit.I did contact the supplier during the build and initially he was helpful in pointing out which logs go where but as more problems where encountered he did not respond to my email highlighting them.I have had to pay out a significant amount of money to get the problems rectified by a joiner and given what this cabin cost I am very disappointed and annoyed that it is of such poor quality

excellent service and product

Really pleased with the build quality of a cabin we have had done. Very efficient and hard working lads who installed it, had the option of having the wood pre treated too. Would highly recommend. Shame I can’t upload photos.

ONE STAR (would put zero if I could) -- PLEASE AVOID THIS COMPANY!!!Atrocious company! The log cabin is poorly built and frankly dangerous!My sister had numerous email exchanges with Sam (the owner) to try and resolve the issues; but he's extremely rude, unprofessional and accepts no liability whatsoever for the failed project.She's asked for his public liability insurance details several times - he refuses to provide them.She's also asked for a partial refund so that she can ask another (reputable!) company to fix the issues - he refuses.She's now taken up the problem with trading standards and small claims legal.In one email communication, Sam said he's been in court for this same issue before!UPDATE 09/04/2021:After being in situ for just a few short weeks, the door handle has fallen off the cabin, and yesterday we woke up to find the window frame had fallen off and was lying on the lawn. The build quality of these cabins is terrible! These issues are after a few weeks in Springtime when the weather has been mild. I can't imagine how this log cabin is going to survive British weather during Winter!