Handles 4 Homes Ltd

Dealings with company so far has been brilliant. Good website and they stocked something difficult to find elsewhere and at a price I think fine. A minor query by email about the order was answered straight away with a great solution. Looking forward to receiving the order now so we can targ up the house for Christmas!

I contacted by email on a Monday morning. Hazel, was very quick to respond. By 4pm that Monday afternoon, my query had been sorted and item ordered. Hazel had to call a specific Company to sort my problem, but she did this very quickly. Wonderful service.

What a fantastic company, with beautiful and affordable products. I purchased the Old English Lincoln solid brass Victorian knobs, they are such good quality and gorgeous in the antique brass. Hazel was very helpful and responded to my email super quickly. Excellent customer service, which can be difficult to find sometimes. Thank you!

Overall poor experience. Initially fine. I ordered a set of handles and a privacy latch. The correct products were dispatched in a timely manner and arrived safely at a reasonable price. Unfortunately, the spindle that came with the latch didn’t fit well on one side. I requested a replacement or return. I then had to enter into a prolonged exchange of emails with their returns department who suggested that I cut it shorter with a hacksaw, which I declined to do partly because I am confident that doing so would not help. We disagreed over whether the product was faulty and so I asked to return the item. I was provided with a return form. However, the returns policy makes a big deal about not having loose parts in the box on returning the item and advised that a restocking charge could be made if the packaging was not to their satisfaction. I wish I’d read the returns policy before ordering. I would not have order from this company. I will not do business with them again. I think that if the part had worked fine and I hadn’t had to deal with their approach to returns I would have thought this company was fine.

Great range of products. Brilliant, responsive service, fixing my problem with a typo in the email address I gave. Definitely recommended.

From needing just a door knocker I ended up purchasing letter boxes, door handles, cabinet handles, thumb turns, latches and locks. Rob has a great stock of quality products, is knowledgeable, helpful and a pleasure to deal with. A great find! Thanks, Rob.

Really happy with my experience with Handles4Homes. I was contacted pretty much immediately to tell me that some of my order was not in stock and to be offered a part delivery (they all ended up being sent together anyway as they came in quickly). They also managed to spot that some of the parts that I ordered wouldn't work together so gave me a call, recommended an alternative and amended the order straight away. Would most definitely use again.

Extremely helpful staff. Sorted out my order quickly and efficiently. Will definitely use this Company again. Special thanks to both Adam and Rob.

I ordered two polished brass latches on 28 September. After over a week nothing arrived and I was told to wait because of Royal Mail strikes. I waited and received Royal Mail from orders with other suppliers but nothing from them. I called and they said they would resend the items. They arrived today 19 October but they weren't polished brass. They sent me the wrong order. How can one deal with people like this?

Excellent customer service and support. I emailed handles4homes with a query and Rob answered swiftly, providing me with the advice I needed. My items arrived quickly, nothing was missing and all the handles were well packaged to avoid any damage in transit. I then placed a further two orders and this time Hazel helped me out after I forgot to add something to one of the two orders (my mistake entirely). I'm really happy with my handles and they look superb! Thanks again handles4homes!