Dragon Children’s Centre

Very poor experience. I work in the NHS and know what NHS is and to me this is shambles! and could have been way better.Was there today for my 11months baby to be seen by paediatric surgery. Had to wait 1hr30mins after my appt time to be seen!Unexplained delay:My appt was at 2:30pm and I was told when booking my appt that the clinic starts at 1:30pm. When I was there I was told by reception at 2:45pm that the clinic is running an hr late! How can a clinic that just started at 1:30pm to be already an hr late? Unless there was a major delay i.e. Dr not in, or Dr delayed by an emergency which was not explained to us, in a very reckless manner.My observations - during those 2 hours haven't seen but 1 patient going into Ms Parker's room. So I don't know why anything else couldn't wait till she see us for the 4 mins that she saw us for. And I am still unsure who was meant to see us her or her SPR. So I don't if she was saving the day but we just had 'No communication'. And when seen only got a 'Sorry for delay' (for 2hrs wait)The system:I have asked reception few times about the timing and the casual response was oh surgery can be delayed an hr". IF this is the normal why is that not sent with our appointment? I have arrived 30 mins before my appt out of respect of clinic's time. Why is the respect of each others time not mutual! Especially that I have been waiting for 2 hrs with a baby who will get frustrated and has nap times. And I had another child at school that I need to pick up at 4pm!On the wall there is a poster stating " If you have been waiting for 20 mins speak to reception" Well I was waiting for an hr and reception told me thats the normal lol! So please reflect that in your posters and your appt messages.The appt:We were literally seen for 4 mins. As baby was unhappy after all this wait to allow me to speak and the Dr wanted to rush us. And I had to rush to pick my other child from school."

Best children hospital in around tooting London

The reception stuff...I don't even know why there are there and get paid, useless and rude!Today I asked this lady if she could tell me how to reach the blue sky centre.And she replied: with the lift that's how you go there.And then she turned her back to me.I was with my son and I didn't want to make a scene but honestly this is disgusting, especially if you are already worried because of your son condition and you have to deal with this kind of animals.I was there twice and both time bad experiences if they are annoyed to be there just stay home!!Free money literally.

My daughter also attends for blood work, staff are always very polite, patience and professional.