About Roofing Supplies (Esher, Surrey)

Great very helpful staff good stock

I urgently needed a roof vent having been let down by another supplier. Luke was able to get a next day delivery arranged in branch for the order and let me know the moment that it had been received for collection.I received efficient, polite service from this firm who I will definitely use again.

Their customer service ethics are appalling. I let you to decide after you read my experience with them and take your own decision.I ordered few items and pay for them for collection from Esher branch. I received an email informing me that the items are ready to collect from Esher branch on 18.09.2020. On the day, because was 1 hour away, I called to make sure that the items are ready for collection and I won't waste my company money traveling there and back for nothing - the guy I spoke with assured me that everything is ready and I can come to collect. After 1 hour of driving through London I arrived at the branch just to be informed that the items are not there. They apologised and offered to come back next day or a different item than the one ordered or a full refund. I explained them that neither option is acceptable as I needed the exact same product for the project urgently, and I can't drive again wasting time and money to collect the items. I requested them together with their apologise to deliver the items on their cost or to offer a partial refund to make up for our costs due to their mistake. Neither were accepted. I believe that is unacceptable to put your costumer on roads for nothing and to not take responsability for you mistake and at least cover part of their costs. Is not about the money, is about ethics and service.For me is a last order on behalf of the company I work for. You can decide for yourself - I can provide the emails and phone history as proof to anyone that needs it.Regards,Dorin CamSenior buyer - Motacus Constructions LtdPS: The same disrespectfull attitude towards costumer can be seen bellow in the answer I got from them for my negative review. Shame.

Have tried to arrange to order roofing and velux from them for a £10k plus order, queried the pricing as it seemed expensive in parts, to be told they had done the best price. Then find they actually list the products they were quoting me for significantly cheaper on their own website. Consequently ordered elsewhere.

One of the best material purchasing experiences I've had. Very helpful friendly and nothing was too much trouble. Great service thanks guys.

Local and very helpful. Recommended.

Excellent company.. the only ones who had what I needed .... Time to close my account with Sig roofing after 40 years ....

Recived call to collect order that was not there, then arrived damaged.Cant go back 3rd time as 30mins from my home so will fit damaged item.On a more positive note, nice friendly employess.

Unable to cope with delivery requests, poor telephone service and order had to be cancelled 2 weeks after paying for it - I've had to go to their competitor (and have received fantastic treatment already)

Thanks. Very good company.