Orford Jubilee Neighbourhood Hub

Again, tried to book online for a parent and child swim session, was directed to contact the site to book a slot, this is a repeat from last week when we did the same, this week couldn't get through on the phone, as it kept coming up as error after ringing out, I went down to the orford hub, Tried to book in person only to be told by a really arrogant, not so customer service friendly cashier woman, that you cannot book in person or over the phone, I explained that we did book over the phone the previous week, only to be told that you cannot and that I have made a mistake, I said it was not a mistake. We 100% booked and paid over the phone last week ,which is what we were advised to do each time we have booked, she then said show me on the phone and try to book it. As I look down to do this on my phone she got up and walked away saying something under her breath about a family swim, an absolute disgrace of a customer service employee, another customer service member witnessed this and come over to help out. she couldn't have been anymore helpful. The name of the second cashier who was really helpful was M Berry, as it appeared on my receipt. she looked up the previous session and said it was a parent and child session and then booked us on the session, Maybe you could give some tips to your colleague on how to present and speak to people.First cashier 0 stars, the second cashier M Berry five stars ⭐⭐⭐⭐⭐

Greatv place to swim..My daughter enjoys using the gym.

Terrible website with no information or price list . No one answers the phone to explain to you anything . No one on the live chat. Showed up to go for swim the guy at reception very rude and not very helpful charged my partner for sauna and pool only to tell me after he only have 20 min to use the pool after we already paid and he has gone in .The worse experienced ever there should be more clear instruction on website that you actually have to prebook your sessions on the hour

Great for squash but not been able play badminton all summer

They have a couple of witches, i mean women on reception, short fat one brown hair and one with glasses, hair tied back and looks like a man. Terrible attitude

My mother who is 83 years old last week had an appointment for a flu and covid jab when she arrived she was told she had no appointment so she went back home by the way she did because i made them for her yesterdad, went for a blood test she was late cause the bus never turned up so they refused to do a blood test so she has to go back again my mother is 83 struggles on her feet this place is a digrace .

The condition of the ♿ accessible shower/ changing - washing facility is in desperation need of a hygynic upgrade. The most polite way to describe it.

after 1 year , the sauna is still not working!!!!!! OUT OF ORDEROnly steam room :⛔Unbearable burning hot is inside!!!!the temperature is set incorrectly you can only stay inside with the door slightly open!!! So not health and safety. ❗❗everyone complains about the heat in the steam room that burns their skin.⛔there are no suspended watch for guests to check their stay time. only the screw protrudes from the wall.⛔There are no curtains in the shower who might want wearing towel in the sauna/steam( and not in a plastic swim suit)the light  is broke into the shower and does not light up.⛔Cleaness!!we were horrified by the cleanliness of the changing room.showers also didn't work as they should. It was the cleanliness that really shocked me, it looked like it hadn't had a deep clean for a long time, with brown marks and rust apparent everywhere.Top of the changing room wall never ever clean. The dust always hurrible.shame in 2022 Warrington Hub

Clean and tidy. Welcoming staff. Attended appointment at Bridgewater unit and from reception staff to District nurse the staff were absolutely amazing.