MPW Plumbing & Heating Ltd

Incorrectly diagnosed the issue in my heating system causing me to throw away a perfectly good thermostat and replace the system at great expense. There was nothing wrong with it; there was just a faulty piece of wire that he didn't check.When I bought this to his attention he told me he was just a boiler engineer" as if thermostats have absolutely nothing to do with boilers. Refused to engage with any kind of liability and essentially told me the situation was all my fault."

Dan serviced my gas boiler after it malfunctioned and explained stuff to me about everything he checked. Felt much more relaxed about impending cold spell.

I have used MPW for several jobs now in our rental properties. We will continue to use them as they turn up when they say they will, talk through the issues and discuss solutions and get the job done quickly and efficiently.MPW have just finished a kitchen renovation in our own home, and to say we are thrilled is an understatement. It looks amazing, and the team were fantastic. Marcus, Danny and Lee, plus Danny's apprentice, were all really friendly and comms were great. They checked in as they went along, to make sure everything was going well and that we were happy. The team also got on really well, which personally I think helped them do a better job as they were all working together.Thanks so much again, and we'll definitely be getting MPW back to do our bathroom next year.

Great team and leadership. Exceptional quality and service. Standards of workmanship, design and value far above others. They deliver more, try harder, take pride and ownership of what they do. Trustworthy, Capable, Polite, Caring & Honest.

Efficient, polite and professional. Problem identified and fixed quickly and with little fuss.Slightly pained by the cost of an emergency call out on the Saturday but Matt was very upfront and honest about this.

This is a very over due review, as we've had Matt do various jobs for us over the years at our home and at rental properties, these have ranged from minor leaks to bathroom refits and boiler replacements. This review was prompted by a boiler fault at home, we called around 08:30 and Matt arrived before 10:00, faults corrected and boiler serviced by 11:30. I've always found Matt and his team to be tidy, courteous, professional and, as demonstrated today, very prompt.

MPW recently did a complete bathroom renovation for me which included knocking down and rebuilding a wall to enlarge the space. I'm delighted with the result which they completed to a very high standard. The whole team was lovely (Marcus, Jamie, Danny and Martyn) - highly skilled, good communicators, and very helpful - often going the extra mile to make sure I got what I wanted. Highly recommended.

We have been using Matt and his team for a year now for various jobs and they have always been excellent. Matt always arranges to have someone round really quickly whenever we have an issue or a job that needs doing, and all of the members of the team that we've worked with have been professional and done a fantastic job. Our boiler broke over the weekend and Matt responded to my message straight away (on a Sunday) and we had 2 boiler engineers round our house by 9am the following morning, and a new boiler fitted and fully functional by the afternoon. You simply can't beat that service. Fantastic.

MPW plumbing did an excellent job, Ben couldn’t have been more helpful, we will use this company again and recommend them to our friends.

We recently had a full bathroom installation completed by MPW and we genuinely cannot fault them! We are over the moon with the results. Their main office was responsive and helpful in the planning stages, and all the tradespeople who worked on the install were on time, polite and professional. Particular mentions to Jamie and Martyn who did the majority of the install - they were absolutely fantastic, a pleasure to have around during the project, super hard working and really listened to what I wanted and were patient in going through all my Pinterest boards to help me get the look we wanted. They also left the house spotless at the end of each day. The quality of the install is amazing, and I’m so glad we used them. We’ve also called up MPW for a few other things here and there, like boiler issues and broken pipes, and every time they have been quick to respond and everyone we’ve met from the company has been professional and helpful. Would highly recommend, and we wouldn’t use anyone else!