British Heart Foundation

Whenever I am looking for something unique for home, I visit this place and I see some great vintage stuff. I see no issues with this place. Good stuff. Good staff. It takes good heart to volunteer. Keep it up, folks!

If I could give 0 stars I could. Was looking at a scarf in the window and I reached in to have a closer look as I wanted to buy it when the staff member with ginger hair and a top knot approached me looking really angry (I didn’t see the sign saying to ask for assistance). The member of staff was totally rude about the situation and made my friends and I feel so unwelcome, she and the other members of staff proceed to talk about us behind the counter whilst shaking their heads and looking at us in disgust. This horrible member of staff made us feel so uncomfortable that we decided to leave without making the purchase. Totally disgusting customer service. Avoid this store at all costs.

You will get attitude when returning goods. Redhead lady, which I assume was someone in management, “instructed” me to use changing room before buying… if I had time I certainly would you silly woman.

Don't ever work or volunteer here.In only 6 months I was harassed by the managers son, verbally assaulted by both manager and assistant manager, belittled, witnessed their nasty treatment towards volunteers especially those with disabilities.Customer service is embarrassing to see when coming from both manager and assistant manager. They purposely try to cause altercations if they don't like the look of a customer. How these people are still in their positions is beyond me. Vile people.

I honestly do not understand why this shop has had so many poor reviews as they do not reflect my experiences in any way.I'm a regular at this shop, and go in several times a week for years. This shop is incredibly well maintained, immaculate compared to most charity shops. The staff (volunteers included) obviously take great pride in their work and they have always been friendly and helpful, this goes for the manager too despite some of the other comments about her. The volunteers clearly trust her, and I've seen her on more than one occasion standing up to customers that are treating the volunteers poorly.My one criticism is not directed towards this particular shop, but to BHF as a whole. It is shocking how regularly people steal from them, but it seems they are left to deal with it themselves. I've seen the police in there discussing incidents on several occasions.Overall, this store is a great place to visit. Management needs to provide better security for staff, before someone follows through with the threats they make.

I had bad experience with manager today. This lady is very rude. I'm really surprise that after so many bad comments about her British Heart Foundation do nothing.

Lovely shop

I was in this shop today, bought a few items,as im on a REALLY strick budget, because off needing surveillance cameras after numerous,attacks on myself and garden, nasty neighbours,i bought a pair off clip earings a blacknrose type, which i didnt receive,not the first time in here this has happened, i even had to stretch over the counter to collect my goods as the young lady tookboff quickly after payment make sure that you have ALL your goods before leaving here,there are some folk watching for easy targets to buy them goods if they like it ,theyll take it,not the first time i knoe..

There is a thoroughly appalling regime run in this shop by its manageress whom can often be heard on the shop floor during opening times addressing volunteers in an abrupt, condescending, and short tempered manner, some of these volunteers have learning difficulties, and are trying to do their best. If this is indicative of how the BHF trains, or employs such individuals for its store management, then the Foundation" is equally appalling too with its complicity."