Shaws

We contacted this agent today without looking at the reviews. He has an piece of land priced quite high but regardless we were interested. He demanded to know what we wanted to do with the land (not his business if we bought it) and we were told categorically the broad authority wouldn't allow anything and it would be more money if they did. (Already advertised 100% more than average per acre). Wouldn't even entertain us looking at the property. I won't waste My time"Incredibly unprofessional with no interest to actually sell properties.We are cash buyers looking for land.. more fool him!"

I am still in shock by my experience from Shaws. One month ago I called in regards to 2 houses for rent. I left a message and email but got no response. Yesterday 2 more houses came on the market for rent through Shaws. I called this morning and it went to answer phone. In the mean time a family member called and got a response from Douglas- his response was rude and very aggressive. I had no idea my family member had managed to get through and I called. He was absolutely awful towards me, rude, aggressive and told me he would get me done for harassment? Am I wrong in thinking a good professional estate agent would normally call back or email in response!? Am I wrong for trying to follow up with no response from you!? I do not understand how you are still open and I feel sorry for any woman that has to have any contact with you. Please do not use!!!

Quick friendly and efficient service. I met Douglas while he was selling my sisters house and found him very helpful and knowledgeable, so he was an obvious choice to sell mine. Fantastic service and the house sold on the first day of viewings! Highly recommended.

Completely shocked by the way I was spoken to by one if Shaw's representative. Words can not express the unprofessional manner in which it happened.The representative was rude, curt, and made me and my daughter feel extremely upset. I would avoid this agency at all costs. What an extremely rude man there are no reasons that anyone should be spoken to like that.Disgusting.

Just dreadful! Quite shocking, rude, abrupt and interestingly, in the responses to negative feedback, the same copy and pasted reply from the owner that emphasises denying anything to do with the person leaving negative feedback. This tells you all you need to know about this company. They do not work with feedback but deny any knowledge of it...even with the negative feedback being caused by the same issue. Is this who you want selling your house? Or to rent a property from? When something goes wrong do you want to be working with somebody who denies anything has gone wrong or with someone who works to fix it? I would say avoid this company like the plague. Also, is profiling. Not basing letting decisions on Credit record, income or references alone but is factoring in appearance. By definition profiling...in 2023. Equalities act 2010. Look it up.

Rude and arrogant estate agent who needs to learn about law and how to talk to customers.The previous review was 1 star only as well, but somehow when it was posted it showed 5 stars!!!!! Is this a tactic to avoid the constant 1 star reviews?

Having sold my last house using Shaws and also having sold my current house via Shaws I can only go on my own experience which on both occasions have been great, I used the £499 inc vat option on both occasions and sold both homes within 2 weeks of being put up for sale. If you have confidence in your home selling itself and only need to get it onto the main online websites then this is without doubt the best option in this area. Found staff to answer all questions quick and minimum fuss. Would use again without hesitation.

We would like to say a very big thank-you to Douglas at Shaws for all his brilliant help to us in the successful sale of our house. He gave us excellent initial advice, found a buyer who really wanted to buy this property, obtained a good price and kept us informed all the way along the line. It has been a pleasure to deal with him, his work ethic is honest and trustworthy and he treats his customers as he would want to be treated. Thank you again and we wish you success in the future. Many thanks Chris and Theresa

Honestly whoever it is I spoke to on the phone is very abrupt and rude, not understanding at all, good customer service goes along way, I will not be contacting this estate agents again.

The estate agent in Lowestoft is rude and has very poor inerpersonal and communication skills. He does not know the law regarding to the right to rent in UK and consequently discriminate against people who want to rent.He did not want to listen to the arguments brought by me based on UK legislation and hanged up on me. I would like to know where can i officially complain about discrimination in dealings with requests for rent.