Moon World Travel

Booked 5 tickets to fly for 18th October 2020. Due to the travel ban, we were not able to fly. Its been OVER TWO YEARS of chasing them for a refund. They have caller id so they deliberately don't pick up the phone when they see you calling or say they can't help you and transfer you to a number that cuts you off (Ricky), even when you ask them not to. If you call from a withheld number or another number they are quick to pick up. I've emailed them, but they don't respond. Literally have spoken to the below, wish they knew how to do their job properly. DON'T BUY FROM THEM, NOT WORTH THE HASSLE. Would have posted with a zero star if it let me.AnitaAmanCha neeRicky

Do not have any dealings with this corrupt company, they rob pensioners and make false promises, 12 months of numerous calls to Sandra, Varsha, Chandni, Anil and Avni still no refund. Avni promised to ring me back after 2/3 days. I have had no call back and when I ring to speak to her, i keep getting fobbed off. My father is 83 years old, they made him pay for a new ticket when they owed him money ,promising the original ticket monies would be refunded. Dec 2023 - Still not heard anything, think its time to seek legal advice

Please note the office is run by scammers. It’s been two years since covid they refuse to refund my dads ticket. Chandni, Amrit and Sandra have been fobbing me off and not responding to my calls. They refuse to refund but there are ways to insure you get a refund keep fighting you are legally entitled to a refund. I call every day and they lie they will call back!! Chandni put the phone down on me today pretending she couldn’t hear. Please make sure you never use this company the owner is a greedy person who’s doesn’t care if pensioner’s are out of pocket. If you have paid by bank transfer contact your bank they will do a charge back refund. Please note the rest of the reviews are fake. Use other travel agents or go online and use sky scanner cheaper rates.Update … you have incorrectly stated I have received a refund after two years Avni the manager advised I would be receiving a refund by Friday however I have not received anything as of yet. Every single member of staff was fobbing me off for two years so everything I said was correct. It’s only after Avni answered that apparently I am getting a refund as this hasn’t happened yet don’t say i have had a refund

Terrible lying and dishonest scumbags. Have kept our refund for cancelled flights and do not pay us our money. It has been 1 year and still no repayment. Do not buy from here. Please all contact trading standards and citizens advice bureau. Can't wait to finally catch up with the owners, its only a matter of time until i do.

Service is was so good, Varsha who is amazing, was really lovely, helpful and more than patient with me. Very grateful to her and want to give her a big thank you for all her help.

This review is regarding the awful service that I have received from World moon travel.We brought three air tickets from world moon travel for a total of £1260, a week before our flight due to COVID the flights got cancelled. The day after I called Nita, she clearly stated that we will be able to change the ticket to another date whenever it is suitable for us to go again but she will not be able to give us a refund, I agreed to this as I was happy to change the ticket to another suitable date later at another time.After a few months I went back to Nita, she stated that the flights that we were suppose to go on were currently closed. However I called Air India, which was my airline and they said that the flights are running. Even after informing Nita of this she did not book a new date for us.After this Nita finally said that if I pay an extra £106 she will be able to change the date for me, again I happily agreed to this as I thought the prices would have increased and that is why she was asking for the extra money. So after this she provided to us E-tickets, we called air India regarding this to ensure that they are okay but air India informed us that these air tickets are not valid. As this happened in January, there was another lockdown in the UK and therefore I did not chase this up as I knew I would have not been able to go anyway.After all the above happened, I asked her for a refund but she said she would not be able to give a refund but she can give a voucher which can only work at her travel agency. We agreed to this.Now coming to what has been happening in the last few days. My sister is extremely unwell in India and therefore we are having to go to India urgently. When I asked her if I can use the voucher she said that I cannot because they do not have an update from air India. This does not make any sense as the flights are working perfectly well now. Now I have had to buy new tickets from a trusty and reliable travel agent because I have no choice as Nita is not willing to give me a refund or use the voucher she ensured I would be able to use. I feel extremely upset by this as I was ensured that I will be able to change my date in the near future, it is the pandemic and everyone has been struggling especially with finances so it is very disappointing when a travel agency who, I trusted very well has done this to me in this very difficult situation.

Awful customer service and awful people. My grandfather had booked a trip away with Moon World Travel before poor health meant that he could no longer go away. We complied with all agreed terms and requested a PARTIAL refund due to the circumstances, understanding that a full refund was not appropriate, but that we were legally entitled to a partial refund. Over 8 months later Moon World Travel have been evading the issue, ignoring phone calls and emails, even trying to direct us to their sister company rather than fulfilling the partial refund. We will be starting legal proceedings and ensuring all friends and family never use Moon World Travel again.

This company is a complete shambles. My parents have used this company for over 20 years to book their flights to India and they have not treated them with the customer services anyone should expect.As others have stated on the reviews this company is all about the sales and not about the service. Very old school processes and methods and no communication.My parents had to return early from India due to Covid in April 2021. Not only have they not refunded still after 18 months which is totally unacceptable. The airlines have paid the funds back to this company yet they are still claiming that they have not had the funds back.My mother spoke to Nita today and not only was she rude to her, she eventually hung up on her saying why do you keep hassling us for the refund, we will pay you when we receive the funds. This is not the way a customer should be treated.Poor customer services.

My elderly parents cancelled their flights in March 2020 and are still awaiting refunds. We have made in excess of 20 phone calls and sent as many emails but we always get excuses and lies. They have had the refund from Qatar Airlines and have been holding onto it. Please do not use this company as they are only interested in sales and not service. They cannot even commit to a date when my parents will be refunded. Shameful and disgraceful.

Really good travel agents! Aman was extremely helpful.Don't believe all of the negative reviews as they are linked to people's negative experiences during covid days.