Starbucks

Ebony and Suraj are good at their job :)

We called at this coffee shop this afternoon and the service was terrible. The young lady on the till was very pleasant and apologised numerous times for the very long delay in receiving our drinks. I am aware of was reasonably busy but not exceptionally so but the drinks took an age to arrive husbands was far too hot mine was incorrect and had to be replaced. We usually enjoy a visit to Starbucks Barton is excellent, but this experience has put us off using this outlet again which is very sad as this is closest to our home.

I just want to preface by saying I’m not one to leave bad reviews.For reference my preferred drink of choice at Starbucks is an iced coffee that is on the menu with a couple of pumps of syrup and sweet cream.This morning was my first time visiting this new branch. I was served by an older woman, as I began placing my order the first thing she said to me was “oh it’s not one of those Instagram drinks is it that ends up being about £9” with a sour look on her face, I said that yes it was something I found online awhile back and it’s typically what I have these days. But again, all it was, was an extra couple of pumps of syrup and cream. Feeling awkward by the tension the comment created I mentioned that I’d heard some baristas like it when customers change it up, and she said that “fortunately” not many people do it because they don’t always have the time to be messing around when they have other things to do and cars in the drive through because they only get 3 minutes per car and “everyone gets cold drinks go figure”… ?? It’s worth noting that I was the only physical customer total in the whole shop and there were 3 cars in the drive through, 3 baristas making drinks. And then added “but as long as you’re happy to pay for your drink”… why would I order it if I wasn’t?As I waited for my order, this same lady was making my drink, I overheard her expressing contempt at having to make the sweet cream. Another younger barista made the other drink I ordered, which was a very plain very simple black americano and she placed it on the counter and just said “black americano” no eye contact nothing at all and placed it down near her end of the counter, made no effort to pass it to me. Which is a small detail, and quite possibly nothing to do with me, but at that point added to how unwelcome I felt.I understand we all have bad days and working in this type of industry can be stressful, I’ve worked in customer facing roles my entire life, including coffee shops where things like food are made to order (which is another element of work that Starbucks baristas don’t even have to worry about) so I have complete sympathy for people who work in this industry and again I’m not the type to go around leaving bad reviews because a service worker wasn’t a happy ray of sunshine FOR ME. I just really felt like this experience was so unpleasant for a branch that is new, was not busy whatsoever and also for being Starbucks of all coffee shop chains. As an employee, of all coffee shops this is the place you can absolutely expect people to experiment with their orders. Where customers do feel comfortable to customise their drinks, unlike other chains. Never have I ever been made to feel bad for my drink order at any other Starbucks in and around Scunthorpe, other cities, European countries or the US where the chain and concept originated. And all this considering how my order wasn’t even as crazy as some people’s can get.I won’t be returning to this branch, as I’m sure the staff will be happy to hear after this review and since my custom is such a hindrance on their quiet mornings. But I don’t know, maybe if you’re expecting to be making white coffees and teas all day go work at Costa or anywhere else where their entire marketing and popularity doesn’t revolve around trendy, customisable drinks.

Excellent

Starbucks drive through

Poor slow service, charged more than advertised and told 5p cup charge even though we sat in. Shame I won't recommend .