EE

Swifts service but they didn't help me in person they just flogged me off to the call in service . I had an issue that I think would have been better handled in person . Been with EE years now

Would give no stars if I could, had a fault my my phone which was still under warranty and was told this was my nearest repair centre by Google. I've been with EE for years, from the minute I walked into the store they tried convincing me to early upgrade my phone instead of repairing, that my phone could not be repaired the same day as they were not willing to hold the phone for a week until I could collect, the phone wasn't eligible for repair because it appeared to have drop damage (one small scuff in the corner) and that the phone was no longer under warranty and I would be charged £110 for the repair! (Despite knowing for a fact that the warranty still has 2 months remaining and the fault was covered) They were clearly more interested in making more money out of me even thought the device I took out through them was faulty. Went to iSmash next door and they had the warranty repair done in 2 hours with no fuss, safe to say I'll be letting my contract run its course and never use EE again.

Pollar opposite to EE in the Mall Cribbs Causeway. I had an air bubble under the factory fitted screen protector which was annoying me and I was told it would be sorted for nothing as under 12 month warranty. Great :) BTW EE at the Mall don't do repairs :( I had to leave my phone as I was told it could take an hour or two (?) and a factory reset had to be done which to my ignorance means everything on your phone gets wiped! It only my work colleagues who told me this. I was only asked if everything was backed up, which I said I think so. Picked up phone apparently another problem was discovered but fixed?! This was not really explained. New screen protector put on. I then asked what happens next. I was told to go home and link up to wi fi and put password in. I couldn't remember Google password but was able to change it thank goodness otherwise I would have been stuffed ie if an email had to be sent I wouldn't be able to see it! Most apps came back but my most important ones didn't eg Spotify and instagram and WhatsApp and it was a total utter pain to sort and I was very very stressed. Luckily photos and whatsapp messages had been backed up. Both of the staff I saw were rather disinterested and it was clear I didn't really know my stuff. I would never return. Sorry for the length of this. I was want those less savy mobile phone people to be fully aware what REALLY happens. Back everything up and know your user names and passwords etc before you leave your phone as it WILL have to have a factory reset.

I hope there’s no star to choose. Don’t trust the sales here!!!I checked sim plan on 21/6 and Sales Sophie presented different options to us. I said I need to reconsider. Then my nightmare started. She then asked us about our EE home Broadland services. And highly recommended us to shift the plan from EE to BT. I worried that our current contract not finish yet. Then she checked on her lab top and showed us our contract is finished on May, and convinced us the monthly plan from BT is cheaper, no worries about the early cancellation even EE claim on you ( and she showed us again the information on her lap top, contract is finished). And BT have buy in plan to cover this cost.However, it was not the case, EE finally claimed us 2 and half months early cancellation charges (more than 90£)We called EE customer service who let us to recheck with store. Of course, they denied everything and told us BT and EE in the same business group, no buy in plan. Dismay, angry and frustrated because the sales and Manager asked: do you have any proof? Their attitude were there is nothing we can do as you have no proof.Please be careful, remember to record your conversations, take photos of what they showed you, don’t sign anything immediately according to what they they said until you have triple checked your contract upon your research if you still want to use EE serviceBut, I definitely will not return to this store ever.

I booked an appointment for same day repair as my screen has a cracked on it .It's not under warranty or insurance so was willing to pay to have it fixed. The website says 2 hour repair. However soon as I walked in , they wanted to check my account . They tried hard Saling me to upgrade my Internet, and then told me my phone would take 4 days to fix the screen . When I said no, try upsaling me.on a new contract. When I said no, he seemed annoyed as he had wasted his time..I then asked to.update my details on EE , to which he told me I have to contact customer services.however when I walked round to the other EE store , he did it for me there and then.This store is unfriendly and rude, no customer service

The worst customer service I have ever experienced. The store put me on an internet only sim by accident with calls and texts, I called the customer service line and they told me to go into the store I took out the contract with. I was served by a lad with bleach blonde hair who literally couldn’t of cared less and just told me I needed to call the customer service line…..I explained the very obvious point of this exact store selling me an internet sim with no ability to make calls, so how was I supposed to call the customer service line? - his answer was “you’ll have to find a landline”. After a bit of back and fourth he walked off to serve someone else. I popped into the east street store today and the staff were excellent and sorted it out in 10 minutes.

Disgusting customer service with very arrogant male staff. Treated us worse than a trash. I hope your shop goes bankrupt loser!! Learn to treat people with respect!

Worst Network Carrrier provider. When it suit them they will offer you the best deals ever. When you are the interested party, it's completely another different story. Bloody salesman/woman .....

Had supported a colleague to cancel their account. Staff were very supportive of her plight. They allowed her a phone call to the head office in order for the cancellation to take place. She was pleased with her result.