Matalan

Brilliant store and fantastic staff. Huge store and two floors. great prices as you would expect from Matalan.On my visit I came accidentally spilled some gel on floor and as soon as I notified staff the deputy manger rushed to mop it up herself.Then as coming down escalator I got separated from my elderly mother who became confused at the top and could have fallen igf the same manager hadnt spotted her and rushed to her and taken her arm to steady her. Then motioned me to relax as she would bring her down in the elevator. You cant buy this kind of staff awarenss and compassion.PS I accidetally deleted my review previously so am reposting.

They have huge variety of clothes for everyone, we bought some suitcases and clothes. We couldn’t find big suitcases in whole birmingham. Prices were reasonable. They have excellent customer service.

Staff are amazing every single time I go there they help me particularly Lucy Chloe and Maria

I can't believe that the manager of a brand is so rude and ignorant.How did you choose such a person as a manager?My wife bought a pair of pants for me from your store, but unfortunately she did not choose the right size. When I went to the store to return the pants, I was faced with the ugly behavior of the store manager!!!I had not even worn these pants for five minutes, it is completely clear from the appearance that they have not been used at all. But this lady told me in disbelief that you wore this and ruined the belt and the lower part of it!!!And the last thing is that they told me that there must be a tick on the accompanying product so that we can exchange it. If no brand in England wants such a thing from its customers, and if your rules are different from other brands, you should inform the customer. When we don't know your withdrawal rules, how can we follow them! Maybe if I knew about your bad rules, I would have never bought from you, although I know that this is the last purchase for me and my family from your stores, and I will inform all my friends and acquaintances about this so that everyone will know about the bad condition of your customer service.

Lovely staff and so helpful! I wanted to purchase a full cover swimsuit but couldn’t find it anywhere. A member of staff went out of the way to find them-really pleased! Thank you!

Good choice of dress but slightly it is expensive

Staff work very hard in this store, and are really helpful despite it being a very, very busy place. Needed a refund from an online order and lady serving was very helpful.

Good, friendly and fast.

Matalan have a wide range of items available in Cape hill Smethwick store I loved shopping shopping at Matalan one of my favourite store. Favourite

Staff is rude and never keen to help on when requested for alternative sizes for clothes to check in stock ,The older lady by the tills like to get paid for doing nothing sort job ethic not helpful when providing information whilst the coloured workers have been grafting continuously through the years iv been there never seem to be recognised for there efforts not blaming this stores management but the company overall they should do betterVery disappointed ☹️ in all honesty services is dreadful