Swansway Chester Citroen

This is an excellent dealership always had positive experiences with Swansway. The car is serviced and looked after properly, you even get a video of the Technician doing his assessment. My car was returned to me immaculately clean, highly recommend these guys (DS and Citroen)

Easy booking in with experienced knowledgeable staff.Great job with real time communication (including video).Offered a courtesy car.Tried to sell a product but not pushy at all when I declined.Good explanation and advice on all work completed.I feel that I could recommend Swansway without reservation.

Good customer service. I haven't purchased a car from here yet but I like the feel of the place. The staff are welcoming, helpful and have time for you. Totally different experience to that in nearby Evans halshaw. Hopefully swansway will be able to find me what I am looking for and I will be able to add another good review

Incredibly poor service, they can’t even get my name correct!! Car was 11months old and told would be in excellent condition, on collection had scratches all over it they didn’t even buff out before handing us the keys, boot was terribly scuffed, panels on the back of the rear seats (which make the boot flat) were the wrong way around, parcel shelf was missing, promised 1/2 tank of fuel which they didn’t put in. Had to go back twice to rectify everything. Told me it would take 2hrs to buff out all the scratches the following week so turned up at 9am (as requested!) with 1 feed for my newborn twins and car wasn’t ready until 3:30pm so was left to walk the 3 miles home and back again so I could feed my babies when originally they said I could have a hire car during the time the car was being seen to. Stay well clear! Terrible terrible service.

A big thank you to Mike and Liz for the time and effort they took to satisfy a customer service issue my father had with repairs on his Citroen C4. We are very happy to continue to have the car serviced here and would recommend the staff for their politeness and genuine concern to have happy customers.

I saw a car that I wanted to view about a month ago. I spoke with the sales rep and of course there was a lot of interest in the car and if I was to give £200 they could ensure it was available when I arrived as I was coming from Manchester.We viewed the car and it wasn't what we wanted. No problem I was told they'll refund the money. Great didn't think twice about it.Checked and the money hadn't gone back into my account so got in touch with the sales rep who said he'd tried to get in touch. Not sure how that didn't happen as they had sent me a video of the car so had my details. Anyway had to share card details to action the refund.No problem 10 days later and I'm still waiting for a refund.I've just called up now and been told that the accountant actioned yesterday!.So frustrating!Avoid paying any money as its an absolutely headache trying to get it back.

Extremely disappointed with service from the sales staff when my son purchased a 2018 C3 plate. Messages not passed on between sales staff, rude/arrogant behaviour by one member of sales staff in particular when we actually came to collect the car, mis-informatio provided, 2nd key missing when we went to pick up the key - replacement still not arrived. Definitely would not recommend.

Had to make follow up calls to confirm booking. Work carried out quickly, but made to wait 1 hour for a complimentary car wash that they said would take 10 minutes.

Second time I've visited c hester Swansway really nice ladies on reception however the second time I've left not happy. The incompetence of basic procedures towards it's customers astound me. The first visit I was charged for work on my vehicle that I hadn't give the authority to be carried out and the second visit today I collected my car to find the diagnostic equipment still attached inside my car and warning lights on the dash. I have had to come home without my car and await a phone call tomorrow.