NAWA barber

My experience today with one of the barbers was atrocious. From the very first moment I walked in and I greeted him he barely opened his mouth to greet me back. I explained to him what haircut I wanted as it was the second time I visited that barber shop.As I am not the most experienced in this profession’s jargon I showed him some pictures of previous haircuts so as he can have an idea of what I was looking for. Regardless of the fact that he was sullen and distant the whole entire time he was doing his thing, every time I wanted to make sure that all was okay or to ask him some questions regarding my haircut he was looking upset and bothered. I decided to let it go in the beginning as I didn’t want to pay too much attention on that.At some point he asked me if I wanted to have my beard trimmed and I told him that I don’t by thanking him.At the end when I asked him to trim my neck a bit higher he looked upset , and his voice tone was quite abrupt. Again I didn’t say anything. Lastly, when we finished I politely asked him if he could trim my sideburns as normally this is what the barbers do in the end by my experience.At that moment, he replied “ brother, I asked you earlier and you said no , now you want ? “ I then explained to him that in the beginning I understood that he meant the whole beard that’s why I said no. Then, I couldn’t hold it anymore and I politely asked him why he was behaving like that being abrupt and rude.Then another guy who was his colleague intervened and told me that as long as u are happy with his haircut there’s no point of magnifying the incident.I told him that I can find nice haircuts elsewhere too and that was not the point . Being professional and polite in combination with your good job skills make the big difference.I don’t know why but I firmly believe that people there should take customer services’ courses as the way they treat the customers is inexcusable. They didn’t even apologise for their poor behaviour both the guy who cut my hair plus the other guy who was trying to cover his incompetence by saying that we all have problems and sometimes we make mistakes.I work for customer services and I have never EVER delivered this service to my clients/customers.I will never visit them again and of course I DON’T recommend it.

I live in Hayes but am happy to make the travel to this barbers because it’s absolutely fantastic. 10/10 service with a smile and all the workers are fantastic. Been coming here now for a little over two years and every time I visit I end up walking out feeling great! Would definitely recommend this place.

As it was my first time to go into nawa barber I had an incredible service from them very professional people very well talented Barber the haircut the Fade was amazing very reasonable price I recommend everybody to go to this place

Always a pleasure go to this barber... My kids love this place.... The staff is amazing... How they talk, how they interact....they are super friendly, very welcoming.... And my little ones always exited to show off their new hair styles..... Thank u boys for looking after my 3 mans. ...

Really nice barber, free wifi and water. Friendly staff, too. I had Akki as my barber, he was really friendly and he listened to exactly what I wanted and I’m really pleased with how it came out. £15 for back, sides and a trim on top. Would definitely come back

Great barbers been getting my haircut at this barbers for some time now I would absolutely recommend this barber to anyone

Excellent service and friendly staffBest Haircut and beard trim plus always consistent