Lichfield Street Post Office

Scummy staff lady stole the parcel.

Dreadful, no point being there, either closed or staff too busy in the shop to serve you. The guy was also rude with the wrong attitude to serve customers. Tried on 3 different days at different times, never again!

Very bad experienced. Been charge a pound for collecting Royalmail parcel for no reason. Not very helpful staffs and bad atitude to customer. I feel sorry to others that had bad experienced with their customer service. I hope they read customers reviews to improve their service.

Arrived at 8:30 in the morning on a Tuesday to post a letter after buying a stamp. The doors were locked with no one in sight. The place was supposedly open from 7:00. I have previously seen the doors locked throughout the day when it is supposed to be open. A queue began to gather also waiting for service. The woman in charge I had passed on entering the bus station puffing away on a vape outside. She eventually appeared and opened the door looking somewhat annoyed. I went to the counter where she was clearly not happy and I asked if I could buy a stamp please. She told me that she couldn't sell me one and that the post office section opens at 9:00. I didn't believe her and left. Previously when I have taken an Amazon return in the man behind the counter rolled his eyes and said I'd have to wait till his colleague returned from a break (same woman as mentioned previously vaping outside) as it takes too long". She eventually returned. He then did the return himself anyway and it took about thirty seconds. His colleague making no contributions and with an otherwise empty shop."

Lichfield street post office is not open till 9 o'clock..just been collect a parcel at 6 oclock only to be told post office is closed as manager goes when he wants and that he went at 5 o'clock..so the parcel I needed I can't pick up for another 3 days as I don't finish till 5

Tucked away not signposted at all is this hidden post office counter with in a shop in Hanley Bus Station. Wasn't busy at the time. Shop assistant juggling between serving at Post Office counter and shop counter. Sent a parcel no probs though. No parking near by though

Post office opening times are not as stated, and staff don't seem to care, they made me feel like an inconvenience for asking. Update your opening hours on Google!

Went on Sunday 7pm to drop off a parcel and faced a shop closed. Update your info on google. Respect customers

The opening times shown for here are the shop's opening times. But I was told in the store that the post office kiosk is only in operation 9-5 Monday to Saturday

This is the worst run business I have had the displeasure of visiting in my entire life.The manager is rude, obnoxious, disrespectful, intimidating, I could go on...If you dare take your post to this place be prepared for anger and resentment towards yourself!Do not use this shop for anything.