Kitchens International

Very professional and friendly service

Fabulous experience

I want to share my nightmare experience about our kitchen renovation project with you all. We chose a high end kitchen company called kitchens international on Dundas street, Edinburgh. We are in a tenement flat with medium size kitchen (no space for kitchen island) Our project was costed at over £44K and time frame to complete was 4-6 weeks. They started on 30/9/19. The project was continually delayed due to incompetent project management , incorrect installation ,wrong materials ordered and inadequate workers available etc. 7 weeks in and less than 30% work done, we managed to get the director involved through negative reviews. Initially, apologies was in abundance and promised us that he (Gerry Watson, the director) will give us refund that will be satisfactory to us at the completion admitting to their faults/errors. We therefore we believed him and was patient about it. Unfortunately to date, its still not fully complete. The last bit of work was just before the lockdown in March. When we approached them again recently to discuss the refund and for fixing the incomplete items. They immediately involved a lawyer and offered an amount that was way below than previously discussed. Please beware of this company. How can this be fair to consumers who trust their promises in a supposedly reputable company and turn out like this. Could someone contact me to discuss this directly? The chipped worktop and the unfinish bin need your attention now! This is a unfair treatment to your customer who paid for premium price for this lousy service.

Driver of SW69 FVR needs to learn how lanes work before acting aggressively in a branded van. If your drivers consider tailgating appropriate behaviour than I’d hate to see how they behave at a customer. (20 Sep, Holy Corner, ~12:45)

I cannot recommend Kitchens International for the professional delivery of a kitchen following my extremely poor experience.Design issues, numerous installation issues (particularly on installation of worktops), lack of communication, and poor project management.It has taken over 4 months for my kitchen to be installed and I'm still waiting for it to be completed correctly.The quality of the Leitch kitchens are good but I would recommend finding a more competant and customer focussed company to design and install your new kitchen.

Dear Kevin, I would like to formalise my appreciation of what was managed in the modification of my kitchen. The effort to match the used colour" was so successful that even my daughter did not notice the differenceThe craftsmen and the plumber were neat

Нормально

Beautiful Kitchens expert staff best choice available

Ongoing Kitchen nightmare. Into the seventh week of a supposedly 4 -5 week project. Don’t seem to care until you threaten. Promises broken every time. No plumbing, no gas, no sign of even a partially functioning kitchen except for units that are not quite right. Unable to cook or wash. With Premium prices they charge, you would expect more customer service and help. Regret we didn’t read the poor review from a few months ago. Should have gone to somebody else.

The pinyy pin pin pin pin