Jem Energy Ltd

Happy with the ordering process and initial installation, but I have a technical question regarding my system and no one is picking up the phone nor answering my emails.I am beginning to wonder if they are still trading, or if this is another solar business about to fold.

Very pleased. From initial contact for a quote (very competitive) for a PV and battery system, to booking the install, Josh was friendly and helpful, often responding to emails on the weekend and late evenings. After a frustrating wait for DNO G99 approval the install was booked in for 5 weeks later. Scaffold arrived on the Saturday and the team arrived on the Monday to do the install. All up and running by 13:00! Install team were professional and friendly. All documentation received on Friday. Only complaint I have is that the Sun has disappeared!

Jem were recommended through a friend and my experience pre and post Solar and Battery installation has been amazing.After spending months and months researching and trying to find an installer I could trust, I would recommend Jem to everyone and looking back now, there is nothing I would change.James who is the owner is fab and answered all my questions.- Once we agreed the system, they applied for DNO and once that was approved, we were good for the install.- The install team on the ground were superb and got it all installed within around 7 hours and as an end user the quality of install was high and the panels were symmetrical on the roof - a must for us, needed to look great.- Post install the system is working better than expected and loving the generation. The paperwork has come through inside a week also.In summary:- Communication, quality of install and price point; all spot on.This being such a big purchase, if I had to do it all again, would definitely use and recommend Jem again (and I am picky :) )....System installed: SolarEdge system

We used Jem energy, really pleased with our set up. The electrician who hooked it all up is so friendly, approachable and knowledgeable, just felt complete confidence in him so huge thanks to Ollie.We’ve had office support from Josh and Tony (there are others but we’ve not dealt with them personally, zero hesitations they’re also excellent!).Now we’re enjoying checking the app, seeing how the system is doing, and look forward to including a solar diverter soon too.Thanks everyone at Jem!

I had a few quotes, some online, Jem visited had long chat with Josh their surveyor. I knew roughly what I wanted and got offered more which I didn’t realise I could have. Decide east /west array initially a single battery installed in my garage ( out the way of the cold ), checking my usage decided on two batteries. I even changed my mind on some bits, no problem re invoiced. Scaffolders arrived on time, front and back. Jem arrived next day panels on roof, optimisers, bird mesh all up in the morning 24 panels. Even removed my unused Ariel off the stack for me . Electricians working at the same time wired everything up very neat finish. Everything commissioned up and running by the morning. Scaffolders back 3 days later and removed. I’m now getting zero usage from the grid and exporting loads. Great job nothing was a problem even though they needed to do additional work to run cables. Would recommend highly. Oh and price wise we’re a lot cheaper than others that quoted. Givenergy 5kw inverter, 24 x 420w panels, 24 optimisers and 2 x Givenergy 9.5kwh batteries.Thank you

Jem are the people you need for Solar and Battery solutions - in summary! - in a little more detail:After a wide sweep of local suppliers the team at Jem provided the best information at a great price.Booking the install was also a pleasure - I wanted to book it some time in the future as other work was underway - Jem agreed to this but secured the equipment early to protect against price rises. I did make changes to timescales - and Jem just agreed.Installation was a smooth process - even though I decided on a change half way through as to the size of the feed cable etc (turns out I am a nightmare customer!) but the install team took in their stride and adapted the design in real time.Final solution is working really well. I can honestly say that of all the companies I have used during my recent projects that Jem have been the easiest and most helpful to work with.Thanks to the team!

Excellent service! Having waited almost 7 months for another firm to confirm a solar install date, after paying the deposit, I got in touch with Paul @ Jem Energy in November and he managed to squeeze an install date in for us, in December, 3/4 weeks after placing the order.All workers were polite tidy and helpful and plenty of information given to understand the new solar system installed - thank you!

Fantastic company to work with from inception to completion. Georgina was always friendly, efficient and quick to respond to any calls, installers were clean, precise and very professional and we've been so impressed by the excellent customer care. Extremely competitive price wise and highly recommend, delighted with the whole process, thank you James and Team ... will certainly use you on all future projects.

We are building a new house in Chalfont St. Peter and from the outset knew that renewables were important to us. For each technology, i judged the merits on the following criteria:1. Capital outlay, return on Investment and payback period2. Proven technology3. Aesthetics4. Supplier knowledge – from sales to installers5. The guarantee, lifespan and running costs6. Communication/co-ordination and flexibility with on-site team.I was really impressed with the collective JEM team, from sales to completing installation. The team were all super knowledgeable. My main contractor and my project manager were also very impressed with the team and my main contractor mentioned “… in all the renewables he has encountered, the efficiency and return of the thermal hot water system was certainly the best he has seen… “.Thank you again and highly recommended.