Bluegrass BBQ

Amazing experience at Bluegrass! Jamie cared for us and made our experience enjoyable. Highly recommend the Tennessee burger!

AMAZING! The best burger I have ever had!! The staff are so lovely and couldn’t do enough for us! 10/10 recommend to anyone who loves American bbq!! ✨✨

The saddest, driest brisket I’ve ever had in my life. I left most of it. Everything was flavourless, and the chips and pickles were soggy. The food was lukewarm and felt like leftovers from the lunch rush, and it all tasted of nothing except the pickles which tasted overwhelmingly of rosemary.A server didn’t come to my table to ask how the food was, or to take my plates or give me the bill. I had to go to the bar on my way out to pay.

I don’t know why but I had high hopes for this place. Finally, an American breakfast/BBQ joint in Windsor.However, it was pretty disappointing. I am obliged to leave one star to qualify for the review so in the end , in my opinion this restaurant will receive less stars than they desire but more than they deserve.Let me start with the staff who were nice and pleasant. They were apologetic for a few dishes and about the inability to serve some non-brunch items. This was sadly the best part of the experience.Booking processThe website informs you that you don’t need to call to book as you can reserve for any table sizeOnline. I tried to book for 8 people and the process appears to be outsourced to OpenTable. However you can’t book for 8 people so the max I could book for was 6. Not a great start, I called to confirm and couldn’t get through Eg no one picked up. I wrote to Open Table and got a reply the evening before the day. Fine in the end but not smooth.ParkingThis restaurant is in prime location for castle tourists and/or those loci by walking distance. It’s not too friendly for anyone with a car but this is more or less a common problem for that general location.Food and DrinkLet’s talk first about the highlights:The Bacon is streaky bacon. This is the best thing about the place. A bit over cooked for my taste but that’s me.The chocolate milk is good and so is the Welch’s grape juice.Other than that there is almost nothing authentic American.There were a lot of problems, one problem was there was no condiments on the table. No salt, no pepper, and no hot sauces or bbq sauces. Condiments are a way of life for American cuisine, this would have been a simple low cost bonus. On the website the restaurants boasts some great condiments, learn from Nando’s and Ramen places and get the clients tasting your sauces.Lots of talk of “American Pancakes” or “Fluffy Pancakes”. Sadly I have seen fluffier Crepes. The flavor was ok but the Baconana pancake we ordered had three pancakes, which placed on top of each other was probably the size of one American Fluffy pancake. You can buy American pancake mix at most stores now, this would have been better.Maple syrup comes in paper cups, better to have one glass one filled to the top for each table. I understand portion control but if people need more they will ask anyway and if someone doesn’t eat it, it goes to waste.The chicken and waffle was a disaster. Sorry guys, but buy a waffle iron or take it off the menu. The one we had were these store bought waffles topped with some sort of popcorn chicken which tasted like the store bought kind too. Chicken and waffle can be done right but waffles need to be fresh/home made and the fried chicken needs to be fresh too.The brisket hash was not great. Seemed cooked earlier and heated up. The eggs were way over done for my taste, they were liked boiled eggs. The brisket was too chewy for me and hash browns weren’t something I recognized. The onions were nice and the tomatoes were under seasoned.Kids short stack, had allThe same problems of the Baconana just 2 pancakes instead of 3 and the sausages were ok.So overall - we couldn’t try anything from the BBQ menu except the brisket which was quite dry so I will visit again and try the BBQ but as an American Brunch place… a lot more work needed around pancakes and the general authenticity of the American cuisine. A lot of things also seemed either store bought or not made fresh. In my opinion, to win these days fresh is key.The restaurant is a good idea, drew us in, if some changes can be made the concept works.Will try again in 6-12 months.Good luck.

These guys know what they are doing in the kitchen and have some of the best flavours. We had the Bluegrass burger, Chicken burger, wings and Pork Wing. Had a minor issue with 1 which was sorted out right away by the very helpful staff and we all enjoyed the really nice lunch. Will be visiting again soon.

This place is THE place to pig out on a good burger, they give you a good portion size (I hope this doesn't change in future) and the staff I'd friendly.If you are used to eating red meat or just want a good view with your meal, this is the place! They also offer a range of American sodas that you won't find anywhere else! They definitely put most burger places to shame!

Went for dinner here last night, took 30 minutes to take our order then we was forgotten and took over an hour for food to come, some items missing food was lacking in any sort smoke taste, Mac and cheese was from a tin the frickels and onion rings was burnt and dripping in fat the tasted like they had been over cooked the batter was far too thick! All the meats were dry bar the chicken that was the only part that has any flavor, we had the share platter that cost 50 quid and was definitely not worth that money. Sorry was a bad experience for us very disappointed.

We visited Bluegrass on a weekend after our trip to the Windsor castle.Though the beer & food we had were fantastic; unfortunately the service wasn’t that great ( not sure if that was one off situation ). Our orders were extremely delayed and they even missed one of our orders as well; which was strange.

The food was very disappointing. The chicken tenders were tiny and looked like what comes in the bottom of a bag a frozen chicken. The chicken and waffles were both dry, hard and way over cooked. Very disappointing.