L-A-B-S Damp proofing & Basement Conversion

The team at LABS were responsive from the first call. Always professional, keeping my property clean and tidy. They did a great job damp proofing and replastering.

We booked to use LABS for our cellar conversion on the back of a recommendation from a friend who had worked with them and seen their finished cellars in the past.We went for the fully habitable bedroom option with light-well, the floor being dug out for more headroom and new staircase that both need to comply with current regulations. The new room is a really useful space finished to an high standard and will be ideal as a guest bedroom / play and cinema room once a lick of paint has gone on the walls and carpet has gone down.LABS customers service is good, efficient, prompt and reliable. The building team is friendly and approachable.What could have been improved was the communication between the team as sometimes we felt in the unknown regarding the upcoming work and whether anyone would be turning up on the day.Our job overran, which is fine as we’re not naive enough to know that builders don’t have more than one job on the go at a time. We put this down to about 3 weeks from late November where we only had a day or day and half’s work a week for those 3 weeks without much in the way of communication as to what was happening. However before Christmas the work really picked up, stairs went in and it was all hands to the pump.Overall we would absolutely recommend LABS, Brendan and his team.

We have worked professionally B2B with Labs Basements for over 2 years now and find them a great company and team to work with. Super organised friendly team that we would recommend to anyone needing damp proofing services.

Following a damp survey, which revealed significant issues, including plaster falling off the wall, I realised the urgent need for professional damp proofing services. I couldn't be happier with the choice I made. The team worked swiftly and professionally, tackling the problem expertly and transforming the condition of my home. They were so careful to maintain cleanliness throughout the process and even after completion, leaving my house in a remarkably good state, which I greatly appreciated.Moreover, their trustworthiness impressed me. It was a relief to be able to leave them with my house key while I was at work without a single worry. For anyone facing similar damp issues, I highly recommend their services.

I really can’t praise LABS enough because they’ve been a superb company to deal with from start to finish. LABS have turned a dark dingy hole of a cellar into a functional storage & utility room. For starters we found their fees to be extremely competitive and once they started the work they stayed with it and never left us in the lurch. Secondly I will always appreciate their flexibility and helpfulness. For instance we needed a window opening resizing fairly quickly which was nothing todo with the cellar job and they kindly took it on and turned it around for us at a very competitive rate. Then there were building materials that I needed that again were nothing todo with the work LABS were carrying out and they supplied them at cost which was brilliant of them and was a reflection of their helpful attitude towards us, the customer. Communication was second to none whether you phoned emailed or used the superb ‘WhatsApp’ grouping they allow you to join that keeps you uptodate with how the job's proceeding and to input any issues you may have. Being an ole-timer I’ve never come across this form of contact before and found it a great communication tool. All this meant they were always available to guide us over specifics and discuss options as the job progresses. Overall we have no hesitation in recommending LABS to any future customers wanting a basement refurb. Spot on!

Great experience with LABS, came out to look at a damp issue we were having. Once they'd established it was an issue with a leak in the roof they kindly offered to refund me the call out fee. Would highly recommend!

Great job completed as scheduled.The team were careful and paid attention to detail and left everything clean and tidy. Thank you LABS.

Superb customer service from Chantelle. She has gone the extra mile to ascertain running costs of the fan that LABS installed in my cellar and she has also procured spare filters for the fan.

Recently L-A-B-S completed work on damp proofing the bedroom and adding a preventative sealent on the outside walls.I would 100% recommend L-A-B-S, Brendan, Bill and the team. They did a great job to high standard. Throughout the whole process they clearly explained what they would do and answered my questions and concerns. They were flexible with the start date and the work was done efficiently with the fixtures and fittings which had to be removed to plaster the wall put back. Thank you Brendan, Bill.and the L-A-B-S team.

Our experience of using LABS for our basement conversion has, in the main, been a positive one. The quality of individual workmanship is very good and we feel we have received good value for money. We now have an additional room in our home that is impacting positively on family life and that has added value to our property.Something that doesn't seem to work as well as it could, is the communication and planning across the team. With so many different people involved, there has, at times, been a sense of no-one having a clear overview of tasks and timescales. It feels as if the project management, and communication to on-site operatives and us as the customer, hasn't always been as joined up as it could have been despite good intentions.Overall, we would recommend LABS. We are very happy with the finished result of our project.