Flannels

Bought a belstaff cap on Saturday picked up the one on display in blue I wanted, assistant said I’ll get you one from behind, someone sent to get one, that was put straight into a bag but was black when I got home. - tried to phone Saturday afternoon on the number displayed unanswered. Went back to Leicester today no blue caps left none at Fosse Park either - pretty poor customer service all round really

My review is for the Guerlain counter within Flannels. Amazing customer service from Lola; helpful, informed and professional but very friendly with it. The quality of the products is excellent and this is now my chosen brand for skincare, make up and perfume. Lola has helped me with my choices and her recommendations are spot on. Thank you Lola.

Good place for those who love designer clothes. Was served by Lola and Tristan both times and both were really helpful in showing round. they have a wide range to pick from for those who are into the certain brands they like!!

Mostly Boss brand and Stone island, but hunt about can find Tom Ford, Belstaff,Moncler etc

I bought a pair of VW earrings from Flannels website. The delivery was surely quick (I'm not surprised considering the high amount they charge for standard delivery).The box were the brand logo is printed was smudged, inside everything was crammed. The VW authenticity card was bent and one of the earrings was misplaced.I wrote to CS, which took a few days to reply and got offered to return the product OR a 10% discount code on my next order as a goodwill gesture". As if I'm going to use this shop ever again!I decided to go for the return and asked for a free postage label

Visited this store today and was helped by Tristan who was so friendly, polite and knowledgeable! Taught me so much about upcoming brands. Such a credit to the store.Totally spaced and left before I could buy the last pair of Alyx loafers.

DO NOT order from online!! Minimal support for lost/missing deliveries and they will not ask you for full details of your experience. They communicate with the courier’s and give you an outcome based on that and couldn’t care less about the consumer being out of pocket.

I would like to say a big big thank you to hirean (Leicester flannels ) for giving such an incredible service throughout all of the many time I have visited the store. He has gone above and beyond to provide a personalised experience for all customers which is also shown through his humble and noble nature. He has not only suggested high brand products which are good but has also shown me what items would suit me best by helping as much as he can. The more words I say about him are always going to be less because he is an outstanding asset to the flannels team. He has the capabilities of running flannels solely by himself by caring for his customers. He is always smiling regardless of how busy he is and is always trying to do his utmost best.

Never been here before, I was on the hunt for something new, the young blonde gent working in the skincare section helped me feel at ease, he shown me products eye cream and made me feel comfortable.Also given me shampoo samples too.Service I like!Caroline.