Velorution - Marylebone

Grumpy staff and very poor service.I went yesterday for the first time to buy some staff that was required for my bike and I was sent there by Evans Bicycles next door. There were 2 guys: a young men, very attentive and the manager. It happened that the bike Inner Tube was wrong, so I went back.First, the manager said that they did not do refund, which was ok for me, as a credit works perfectly. But this grumpy manager started to complain saying that Evans was always sending inexperience customers and we were messing his business. How can a manager be SO RUDE! Called me inexperience cyclist!!!! Or complain because your neighbour business (Evans) is sending you clients!!! Seriously???I kept my manners and breathed a couple of time. Then, notoriously, I said bye to this gentleman and the manager did not even respond! Incredible!You are suppose to hire experienced managers that know how to treat people... I do not think that this is appropriate and obviously, I will not recommend using this shop to anyone.

I would highly recommend to any cyclist to visit this place. Adam was very helpful and knowledgeable when it comes to bike. Definitely will be back here to visit this place!

They sold me a bike which cost £4k, I had a puncture on my tyre and I need to do the first service on my bike, they said couldn't do there because their workshop is in Islington, they sent the bike to Islington and when I picked up the bike was full of scratches. They offered to repair the scratches, but never heard of them after calling them 3 times. I won't recommend it. After sales services very poor.

Had a very bad customer experience. Added with a frozen and unfriendly reception by the staff. Bought a seat Saturday which did not fit my post. Went back on Sunday to return and they said immediately they do not do returns. Despite my insitance they just advised me to read return policies before shopping. Never heard about it. Instead they sent me a useless credit notice - no idea how to apply this. Avoid the shop and the brand.

I had the unfortunate experience of having my saddle and seat post stolen from my bike and had no way of getting home. After Evans had told me that they had no seat posts and that there was no other bike shop nearby (and generally not helping!), we stumbled across Velorution and popped in, probably with a look of desperation on our faces. Thankfully, the staff were amazingly helpful and for an extremely good price fitted a new seat post and saddle! Can’t thank them enough for helping us out in our hour of need!

Total disappointment, bought a very expensive ebike. they didn't explain the functions of the bike and it's workings. Then a few weeks ago had my saddle and seat post stolen, not one of the London stores had a replacement or could offer a decent alternative- just shrugged shoulders and said I would have to wait a month for replacement. it's been a month- no follow up. once they have shifted the goods they are not interested

I had a good look around various places, online and in store before purchasing two bikes and was impressed with their pricing and more so availability at what I was looking for.Evans and the like do have more bikes, but they are a bit same-same with no difference in pricing.The store itself is very well presented and they cater for a wide range of prices from about £400 up to the £000's. All the staff I met are very courteous, knowledgeable people who also have their own opinions about various products and aren't at all one-directional minded (say, like in an Apple store).Their 0% finance was also really quick to set up and useful as was purchasing two bicycles with accessories and what-not.Highly recommend visiting and trying out the various models of bikes, you'll probably end up walking out with one.

Happy with these guys they helped me out with some spare parts.

Agree with the reviewer below - terrible customer service (from who I assume was the manager) I waited patiently outside as only 2 customers allowed in store. When I was let into the store, I was offered zero assistance. Then after 5 - 10 mins of being ignored, the manager came over and told me I needed to make a decision now or leave. Unbelievable really - As I had been waiting patiently for some help and to know the price of the helmet and was intending to buy it.Shame as it’s a nice shop with good stock.

ZERO STARS AND THE PATIENCE OF A SAINT REQUIRED.I ordered a new bike online from the web store and received confirmation of delivery within 2 weeks. After 3 weeks, I hadn't heard anything from Velorution and still no bike. After attempting to reach customer services I rang the Marylebone shop to inquire about the status of my order. I was told that I shouldn't have been able to purchase the bike online, as it was a website error. Though somehow despite the error and given the current COVID situation I was told to expect delivery within the next week.A week passed and no bike had arrived, so I chased again. Only this time I was told the bike could not be delivered as it was incomplete (missing key parts) and unable to function. I was told to expect delivery within the next 1-2 weeks. After 2 weeks and another round of phone tennis, the saga finally concluded with the delivery of a bike sporting a busted chain that had to be repaired by another local bike shop.Still waiting on the refund for the chain fix 3 months later.